Operations Manager

Description

● Support Shared Services leadership with planning, staffing, quality control, regulatory compliance, resource allocation and problem solving
● Identify and eliminate operational barriers that impact efficiency and execution
● Manage existing and new claims-related programs; ensures compliance with policies and procedures and participates in quality control initiatives and programs in compliance with internal and external stakeholders
● Gather, organize, and analyze data or processes/practices in order to identify local issues, trends and opportunities; presents findings, options and recommendations to leadership
● Manage projects which may include in-depth research/analysis
● Support achieving and maintaining acceptable performance on all Internal Audit and State compliance measures including, but not limited to, key controls, state regulations, etc.
● Participate in various cross-functional working groups and ensures leadership is kept up- to-date on activities and impacts
● Coordinate and/or assists with the facilitation of training workshops and program
● Lead the coordination and resolution of urgent or time-sensitive operational cases, ensuring timely assessment, prioritization, and effective decision-making.
● Manage and prioritize competing operational demands by dynamically allocating team resources to achieve service level agreements (SLAs) and business objectives.

Requirements

● Bachelor's degree or equivalent qualification with a minimum of 5 years of relevant work experience; experience in the insurance industry and management is highly preferred
● Knowledge of the Claims operating structure, insurance products, claims policies and procedures and claims systems/technology AI
● Good Communication in English Language
● Able to identify key issues; creatively and strategically overcome internal challenges or obstacles
● Excellent interpersonal and communication skills, (verbal and written) with competent decision-making ability
● Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
● Can work well both as individual contributor without supervision and team members
● Prefer candidates who can join immediately

Benefits

▪️Annual Bonus▪️Ferry Provided▪️Medical Benefits▪️Lunch Provided Twice a Month▪️Saturdays, Sundays & Public Holidays Off▪️Training Opportunities