Branch Operations Support Manager

JOB RESPONSIBILITIES

• Lead branch opening, relocation, renovation, and closure projects.
• Ensure project milestones, timelines, budgets, and operational readiness requirements are achieved.
• Oversee branch setup, equipment installation, and operational readiness before launch.
• Support and ensure smooth branch operations across the branch network.
• Manage ATM cash operations, including cassette management, cash replenishment, and resolution of cash shortages/discrepancies.
• Conduct branch assurance reviews to ensure compliance with policies, procedures, and operational standards.
• Coordinate operational support and staff deployment to branches experiencing manpower shortages.
• Provide temporary branch operational coverage when required.
• Work closely with branch management to ensure uninterrupted customer service.
• Conduct branch assurance reviews and operational checks to ensure compliance with internal policies and regulatory requirements.
• Identify operational risks, control weaknesses, and process gaps.
• Recommend corrective actions and monitor implementation of action plans.

JOB REQUIREMENTS

• Bachelor's Degree in Banking, Finance, Business Administration, Management, or a related field.
• Minimum 5 years of experience in branch banking, branch operations, or banking operations.
• Minimum 2 years in a supervisory or management role.
• Experience in branch setup projects, operational support, compliance reviews, or ATM management is highly preferred.
• Strong understanding of branch operations and banking procedures & knowledge of operational risk management and regulatory compliance
• Project management and stakeholder coordination skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.