Director, Customer Experience

🌐📈 Ready to own customer outcomes, revenue growth and executive relationships across Cisco’s technology portfolio? This is a senior CX leadership role with real commercial impact.

💼 DIRECTOR, CUSTOMER EXPERIENCE
🏢 Cisco

🔥 WHAT YOU’LL LEAD

• Own customer experience strategy across your segment
• Lead CX Managers, Customer Success Managers and Program Managers
• Drive software and services adoption, renewals and growth
• Take end-to-end ownership of revenue, margin and P&L
• Manage executive customer relationships and renewal risk
• Align Sales, Renewals, Delivery, Partners and Architecture teams
• Ensure customers achieve measurable value from Cisco technologies

🎯 WHAT THEY WANT

• 15+ years of relevant experience
• Strong knowledge of Cisco technologies and architectures
• Experience across Networking, Security, Cloud, Collaboration, Automation and Observability
• Deep customer success and technology adoption background
• Strong commercial and financial management skills
• Confident engaging senior executives and technical leaders
• Understanding of ASEAN enterprise and digital transformation trends

💎 WHY IT STANDS OUT
📊 Full ownership of financial and customer success KPIs
🤝 Executive-level customer influence
☁️ Exposure to cloud, security, AI-driven operations and managed services
🌏 Leadership across major enterprise customers in ASEAN
🚀 Direct impact on renewals, ARR and services growth

🔥 If you know how to turn technology adoption into customer value, renewals and long-term growth, this could be your next major leadership move.