Customer Service * (Salary Negotiable)

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or other related field
• Experienced as Customer service in shipping and logistic industry is advantages
• Good communication skills
• Good at computer skills (MS Word/Excel, Email , Outlook & Internet)
• Strong sense of self-discipline, punctual, responsibility, commitment, being honest
• Must be Fluent in Spoken & Written in English (if can speak Chinese will have extra advantages)
• Capable of handling multitasking
• Able to work under pressure & handle stress
• Strong attention to detail and organizational skills
• Willingness to learn about logistics and freight operations

We offer :

• Competitive salary
• Yearly Bonus (Depending on company performance)
• 18 days Annual Leave
• Paid on National Public Holiday
• Staff’s birthday treats , team bonding activities, annual trip/dinner
• Retained Bonus (After 1-year employment)
• Opportunities to grow and develop skills in the international industry
• Staff Development (Training)
• Insurance / NSSF
• Sales Commission
• Seniority pays (Twice a year)
• Languages Allowance (English & Chinese)
• Petrol allowances

Working Hour
Mon-Fri : 8:30am-5:30pm
Saturday : 8:30am-12:30pm

Interested candidates are encouraged to apply as soon as possible. Submit your CV with expected salary and all study certificates to the email address provided in the contact details.
Short-listed candidates will be contacted for interview.

• Handle import and export shipment operations.
• Receive and process customer shipment requests.
• Coordinate and manage USA service contracts.
• Prepare monthly Sailing Schedule
• Update freight rates on the company/group website and communicate updates to overseas agents.
• Maintain strong relationships with customers, overseas agents, shipping lines, and business partners.
• Arrange shipment bookings and monitor shipment schedules.
• Provide timely shipment status updates and proactive customer support.
• Coordinate with customers, overseas agents, carriers, and internal departments to ensure smooth shipment execution.
• Deliver excellent customer service and promptly resolve customer inquiries.
• Provide sales support, including rate quotations and follow-up when required.
• Track shipment status and provide updates to customers upon request.
• Perform other duties as assigned by the Supervisor or Management Team.