Customer Service Executive

• Bachelor’s degree that related to the position
• At least 1 year of experience in Customer Service or related field
• English Language medium
• Knowledge on MS Office & Email
• Strong skills in negotiation, communication and problem solving
• Commitment to learn and expand responsibility to move up to next level
• Be honest, hardworking, flexible, highly responsible and positive attitude
• Strong communication skills, customer-facing and relationship skills
• Good time management, communication and interpersonal skills
• Effective team and relationship building

Responsibilities:

• Ensuring high customer service satisfaction
• Support, Solve problems and other complaint from customer

Duties:

• Greeting to customer
• Answer incoming call from customers
• Progress update to customer
• Coordinate between customers, documentation with related departments
• Support, Solve problems and other complaint from customers
• Do daily, monthly report and submit to team leader
• Daily check and support subordinate.
• Sharing, supporting and helping each other is the duty of employees to perform the tasks within and cross division in order to achieve the company targets.
• Others task assign by team leader