Enterprise Sales Manager

Job Purpose

Own the revenue, pipeline, and customer relationships for an assigned enterprise segment. The Enterprise Sales Manager leads a team of Key Account Executives to achieve segment sales targets through consultative selling, account development, and proactive new business acquisition. The role develops the capability of its team and serves as the primary escalation point for customer issues within the segment — operating with autonomy within the direction set by the Head of Enterprise Sales. 

Key Responsibilities and Duties

• Own and deliver the segment's monthly and annual revenue, subscriber, and profitability targets in line with enterprise business goals. 
• Lead a team of Key Account Executives and Senior Key Account Executives — assign accounts, set individual targets, conduct regular performance reviews, and provide structured coaching and feedback. 
• Identify and pursue new business opportunities within the assigned segment; personally lead strategic or complex account acquisitions alongside KAEs. 
• Build and maintain senior-level relationships with key customers and decision-makers across the segment to drive loyalty, upsell, and cross-sell opportunities. 
• Serve as the primary escalation point for customer issues within the segment — including billing disputes, contract renewals, and service complaints — coordinating resolution with internal teams. 
• Prepare and present weekly sales results, pipeline forecasts, and market intelligence to the Head of Enterprise Sales. 
• Provide structured market updates and customer feedback to the Product and Marketing teams to inform product development and campaign planning. 
• Work closely with the Product team on custom product and service requests originating from segment accounts. 
• Collaborate with the Enterprise Sales & Operations team to ensure smooth onboarding, change request management, and customer support for segment accounts. 
• Attend networking events, industry forums, and customer events as a representative of Smart Axiata's enterprise business. 
• Perform other tasks as assigned by the Head of Enterprise Sales. 

Qualifications and Experience

Education:

• Bachelor’s degree in business administration or a related field.

Experience:

• Minimum 5 years of experience in B2B or enterprise sales, with at least 2 years in a team leadership or sales management role.
• Experience in telecommunications, banking, insurance, or a comparable corporate services environment is required. Demonstrated track record of achieving sales targets and developing a team.

Skills and Competencies:

• Strong negotiation, problem-solving, and presentation skills.
• Proactive, results-oriented, and demonstrates integrity.
• Creative, with sound judgment and attention to detail.
• Committed to maintaining strict confidentiality.
• Effective team player with strong stress tolerance and a customer-oriented mindset.

Specific Skills:

• Sales team leadership — target-setting, coaching, and performance management. 
• Consultative and solution-based selling at the corporate / enterprise level. 
• CRM pipeline management and weekly forecasting discipline. 
• Customer escalation management — billing, contracts, and service issues. 
• Cross-functional collaboration with Product, Operations, and Support teams. 
• Project and time management under pressure; ability to prioritise across a team portfolio. 
• Understanding of the assigned segment's industry dynamics and key decision-making patterns.