Managing Director

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

JOB CATEGORY: Digital Marketing and Advertising Agency

Department: Executive Management

Working Days: Monday – Friday

Location: Phnom Penh, Cambodia

Working Hours: 9:00 AM – 6:00 PM (Monday – Friday)

Report to: Board of Directors / Shareholders

Salary Range: Negotiable based on experience and qualifications

Job Summary

The Managing Director is the most senior executive of the agency, responsible for setting its vision and strategic direction and for driving sustainable business growth, profitability, and operational excellence. This role leads all agency functions—including Client Services, Strategy, Creative, Media, and Digital—builds a high-performing team and culture, and represents the agency to clients, partners, and the wider industry, ensuring the delivery of outstanding integrated digital marketing and advertising solutions.

Duties & Responsibilities

• Strategic Leadership & Vision
• Define and drive the agency's vision, mission, and long-term strategic direction in alignment with shareholder expectations.
• Develop and execute annual business plans, growth strategies, and key performance targets for the agency.
• Position the agency as a leading integrated digital marketing and advertising partner in Cambodia and the region.
• Identify and evaluate new service lines, technologies, partnerships, and market opportunities, including data, AI, and performance marketing.
• Lead organizational change to keep the agency agile, innovative, and competitive.
• Business Development & Revenue Growth
• Lead new business acquisition, including pitches, proposals, tenders, and contract negotiations with prospective clients.
• Build a strong sales pipeline and achieve agency-wide revenue, profitability, and growth targets.
• Expand existing client accounts by growing scope and introducing new services, in partnership with the Account Director.
• Represent the agency at industry events, associations, and in the media to strengthen brand reputation and market presence.
• Client Leadership
• Act as the executive sponsor for the agency's key and strategic clients, building relationships at C-suite level.
• Ensure client satisfaction, retention, and long-term partnership through regular senior-level business reviews.
• Resolve major client escalations and protect the agency's reputation and commercial interests.
• Ensure the agency consistently delivers strategic, creative, and measurable results that achieve client business objectives.
• Operations & Service Excellence
• Oversee all agency departments, including Client Services, Strategy, Creative, Media, Digital, Content, and Production.
• Establish efficient workflows, processes, quality standards, and project management systems across the agency.
• Drive innovation and best practices in creative, media, and digital performance.
• Ensure effective resource planning and utilization to balance client demands with agency capacity.
• People Leadership & Culture
• Lead, mentor, and manage the senior leadership team, setting clear objectives and accountability.
• Attract, develop, and retain top talent; oversee organizational structure, succession planning, and performance management.
• Build a high-performance, collaborative, and innovative culture aligned with the agency's values.
• Champion training and professional development programs to strengthen team capabilities.
• Financial Management, Governance & Reporting
• Hold full P&L responsibility, including budgeting, forecasting, pricing, cost control, and cash flow management.
• Monitor financial performance, margins, and receivables, taking corrective action where required.
• Ensure compliance with applicable Cambodian laws and regulations—including labour, tax, and commercial requirements—as well as internal policies.
• Oversee contracts, risk management, and legal matters in coordination with Finance, HR, and external advisors.
• Prepare and present regular business performance reports, forecasts, and strategic updates to the Board of Directors / Shareholders.

Benefits

• Competitive salary package with performance-based incentives.
• Public holidays and annual leave in accordance with Cambodian Labour Law.
• NSSF registration and coverage as applicable.
• Professional development and career growth opportunities.
• Collaborative and professional working environment.
• Seniority Pay

Languages

• Khmer - Fluent
• English - Fluent

Qualifications

• Bachelor's Degree in Marketing, Communications, Business Administration, or a related field; MBA or master's degree is an advantage.

Work History

• In a senior management or executive leadership role for 5 years as a minimum

General & Technical Skills

• Minimum 10–12 years of experience in digital marketing, advertising, or a related agency environment.
• Proven track record of growing an agency or business unit, winning new business, and achieving revenue and profitability targets.
• Strong understanding of integrated marketing, including digital, social media, paid media, performance marketing, content, creative, and brand strategy.
• Solid experience in P&L management, budgeting, and financial planning.
• Excellent command of Khmer and English, both written and spoken.
• A strong network within Cambodia's business, marketing, and media community is highly preferred.

Soft Skills

• Visionary and strategic leadership.
• People leadership, coaching, and talent development.
• Business development, negotiation, and executive-level presentation skills.
• Excellent communication, stakeholder management, and interpersonal skills.
• Strategic thinking, sound judgment, and data-driven decision-making.
• Strong commercial acumen and financial management.
• Integrity, resilience, and the ability to lead through change and ambiguity.