Sales & Marketing Manager

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

JOB CATEGORY: Digital Marketing and Advertising Agency

Department: Sales & Marketing

Working Days: Monday – Friday

Working Hours: 9:00 AM – 6:00 PM (Monday – Friday)

Report to: Managing Director

The Sales & Marketing Manager is responsible for leading the company's sales and marketing functions to drive revenue growth, client acquisition, and brand positioning. This role develops and executes sales and marketing strategies, manages the business development pipeline, builds strong client relationships, and leads the sales and marketing team, reporting directly to the Managing Director on performance against business targets.

Duties & Responsibilities

• Sales & Marketing Strategy
• Develop and implement annual sales and marketing strategies, plans, and budgets aligned with company business objectives.
• Set sales targets, KPIs, and revenue forecasts, and monitor performance against approved goals.
• Identify new market opportunities, industry segments, and service offerings to expand the company's client base.
• Advise the Managing Director on pricing strategies, service packages, and go-to-market approaches.
• Business Development & Client Acquisition
• Lead the end-to-end sales process, including prospecting, pitching, proposal development, negotiation, and contract closing.
• Build and manage a strong sales pipeline through networking, referrals, events, and outbound outreach.
• Prepare and present compelling proposals, agency credentials, and pitch decks to prospective clients.
• Client Relationship & Account Management
• Build and maintain long-term relationships with key clients and strategic partners.
• Oversee client satisfaction, account retention, contract renewals, and upselling of additional services.
• Act as the senior point of contact for key accounts and escalate critical client issues to the Managing Director.
• Ensure client contracts, quotations, and service agreements are accurate and properly documented.
• Marketing & Brand Management
• Oversee the company's brand positioning, marketing communications, and corporate reputation.
• Lead integrated marketing campaigns across digital, social media, events, and PR channels to generate qualified leads.
• Ensure consistent brand identity and messaging across all marketing materials and platforms.
• Manage the marketing budget and evaluate return on investment (ROI) for all marketing activities.
• Team Leadership & Development
• Lead, coach, and manage the sales and marketing team to achieve individual and team targets.
• Set clear objectives, conduct performance reviews, and support team members' professional development.
• Collaborate with Creative, Media, Account Service, and Finance teams to ensure smooth delivery of client projects.
• Participate in the recruitment and onboarding of sales and marketing staff in coordination with HR.
• Market Intelligence & Reporting
• Monitor market trends, competitor activities, and client needs to inform business decisions.
• Prepare weekly, monthly, and quarterly sales and marketing reports for the Managing Director.
• Track key metrics, including revenue, pipeline value, conversion rate, client retention, and marketing ROI.
• Maintain accurate records of leads, opportunities, and client interactions in the CRM system.

Benefits

• Competitive salary based on experience and qualifications.
• Public holidays and annual leave in accordance with Cambodian Labour Law.
• NSSF registration and coverage as applicable.
• Professional development and career growth opportunities.
• Collaborative and professional working environment.

Languages

• Khmer - Fluent
• English - Fluent

Qualifications

• Bachelor's Degree in Marketing, Business Administration, Communications, or a related field
• Master's Degree is preferred

General & Technical Skills

• Minimum 5–7 years of experience in sales, business development, or marketing, including at least 2 years in a managerial role.
• Proven track record of achieving sales targets and winning new clients, preferably in a digital marketing or advertising agency.
• Strong understanding of digital marketing, media, and integrated marketing communications.
• Proficiency in CRM systems, Microsoft Office, and sales and marketing reporting tools.
• Excellent command of Khmer and English, both written and spoken.

Soft Skills

• Strategic thinking and strong business acumen.
• Sales negotiation, presentation, and closing skills.
• Leadership, team management, and coaching.
• Client relationship management and networking.
• Strong communication and interpersonal skills.
• Analytical thinking and data-driven decision-making.
• Results orientation, professionalism, and integrity.