Service Desk Analyst

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Wipro Recruitment 2026: Wipro Recruitment 2026 is hiring Service Desk Analysts across India. Freshers and experienced candidates can apply online for L1/L2 IT support roles in Pune. Check eligibility, skills, salary, and apply now.

🔍 About Wipro:

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

💼 Job Role: Service Desk Analyst

Location: Pune

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📝 Job Description:

• The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro Service Desk objectives

Responsibilities:

Be responsible for primary user support and customer service

• Respond to queries from all calls, portal, emails, chats from the client
• Become familiar with each client and their respective applications/ processes
• Learn fundamental operations of commonly-used software, hardware and other equipment
• Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
• Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
• Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework

Regular MIS & resolution log management on queries raised

• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
• Identify and suggest improvements on processes, procedures etc

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📌 Eligibility Criteria

• Qualification: Any Graduate

• Work Experience: Freshers

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✅ How to Apply for Wipro Recruitment 2026?

Interested candidates can apply online by clicking the application link below:

👉 Click Here to Apply Now