Application Support Officer

JOB RESPONSIBILITIES

• Oversee the diagnosis and resolution of technical issues reported by users, ensuring timely and effective problem-solving.
• Front-line support with all the system issues related
• Manage escalations for complex or critical issues, ensuring they are resolved promptly and effectively.
• Conduct root cause analysis for recurring issues and implement permanent fixes to prevent future occurrences.
• Provide regular reports and updates to senior management on the status of support activities, issues, and resolutions.
• Maintain clear and open communication with users, stakeholders, and other IT teams regarding support activities and system changes.
• Work closely with development, QA, network, and infrastructure teams to ensure seamless application support and maintenance.
• Coordinate with third-party vendors for support and maintenance of external applications, ensuring service level agreements (SLAs) are met.

JOB REQUIREMENTS

• Bachelor’s Degree in Computer Science, Information Technology, or a related field
• 2+ years of experience in application support or a related IT field
• Experienced in working in banking or financial sectors or software solutions company
• Experienced in application support for enterprise level system
• Well equipped with technical expertise including architecture, functionality, and dependencies
• Has strong problem-solving abilities to diagnose technical issues
• Has knowledge of scripting language and automation