Customer Service Officer

• Second Year, Third Year, Fresh Graduate or University Degree for Staff Level
• Fresh Graduate or 1 years of work experience in Customer Service or related field
• English Language medium
• Can use MS Office & Email
• Strong skills in Negotiation, Communication and problem solving
• Commitment to learn and expand responsibility to move up to next level
• Be honest, hardworking, flexible, highly responsible and positive attitude
• Strong communication skills, customer-facing and relationship skills
• Good time management, communication and interpersonal skills
• Effective team and relationship building

• Ensuring high customer service satisfaction
• Support, Solve problems and other complaint from customer

Duties:

• Greeting to customer
• Answer incoming call from customers
• Progress update to customer
• Coordinate between customers, documentation with related departments
• Support, Solve problems and other complaint from customers
• Do daily, monthly report and submit to team leader
• Others task assign by team leader