Head of Operations

Workplace Circumstances

• Environment: Educational (schools / universities etc.)
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

Location: Chbar Ampov

The Head of Operations will report to the Chief Executive and oversee the day-to-day administrative operations of the Education Program at ISF’s Chbar Ampov (CA) branch, while supporting the promotion of ISF’s aims, activities, and achievements to the public, donors, government authorities, and other stakeholders.

Accountability and Relationship:

• Reports directly to the Chief Executive
• A member of Senior Management Team
• Line management responsibility for all the staff under the ISF Education Program in Chbar Ampov.

Working hours: Monday to Friday, 7 hours a day unless otherwise agreed with the line manager.

Duties & Responsibilities

• Ensure the smooth day-to-day operation of ISF School at CA branch including but not limited to:
• Monitoring teachers’ lesson plans and overseeing the delivery of the curriculum.
• Developing the annual school schedule for ISF CA Center and adjusting accordingly.
• Monitoring the delivery of the Healthcare Program at CA.
• Monitoring the delivery of the Community Outreach Program run through ISF CA.
• Conducting probation & annual performance assessment of staff under your direct supervision.
• Conduct induction process of new staff under his/her supervision.
• Ensuring that staff in the CA Education Program comply with all ISF policies and procedures.
• Monitoring and Evaluation:
• Develop monitoring and evaluating targets for each project or activity undertaken in CA
• Implement monitoring processes and train staff to carry them out effectively.
• Evaluate each project and make adjustments as necessary.
• Finance and Fundraising:
• Take overall responsibility for ensuring that the approved annual budget for ISF CA is spent appropriately. This includes ensuring compliance with budget limits; verifying that all expenditure is supported by appropriate receipts and documentation and has the necessary approvals; obtaining competitive prices; recommending cost-saving measures where possible; and monitoring expenditure for the Education Program at CA.
• Play a leading role in hosting overseas visitors and arranging the necessary activities for their visits, including accommodation, transportation, and other requirements.
• Work closely with the Head of Finance and HR and the Development Team to ensure that receipts and expenses are allocated to the correct projects for reporting purposes.
• Assist the Head of Finance and HR in preparing budget-versus-actual reports for CA donors and addressing any discrepancies.

Benefits

• 18 days annual leave a year plus public holiday
• Health and accident insurance from National Social Security Fund
• Seniority according to Cambodia Labor Law

Languages

• English - Fluent

Qualifications

• Bachelor's Degree in Business Administration or related fields
• Master's Degree is preferred

Work History

• Organizations and staff management for 3 to 5 years as a minimum

General & Technical Skills

• Ability to implement and coordinate change effectively
• Excellence spoken and written English
• Good computer skills
• Act as a good role model for the children we serve and enjoys working with them.

Soft Skills

• Positive approach to challenges, and a consultative manner
• Strong communications and interpersonal skills
• Honest, hardworking and willing to learn new skills