Enterprise Applications Administrator

Job Purpose

Ensure all Enterprise Applications operate 24x7 with minimum possible interruptions. Monitor and pro-actively support the Enterprise Applications including User Access Management. Keep the Enterprise Applications up to date and run review on regular basis. Implement new Enterprise Applications.

Job Responsibilities

• Administration, configuration, management and maintenance of Windows domain, DNS, DHCP, Web, Proxy, FTP, file-, printer-, mail- and other Windows and Linux-based servers; Contact center system management. 
• Dealing with virtualized environment (VMware, FusionSphere, OracleVM);
• Enable anti-virus and spam protection; 
• Versatile Microsoft 365 Admin portal support; 
• Support running of storage area network (SAN); 
• Periodical backup and timely restoration of server systems;
• Monitoring and managing server performance (processor, memory, drives etc);
• Monitoring of active directory, group policies, Contact Center, virtual environment etc; 
• Submission of broken system hardware units to suppliers, coordination with service partners;
• Daily support of Smart users via Service Desk in relevant area; 
• Daily tracking of RRD graphs for servers load, checking hardware alarms and applying preventive measures to mitigate possible problems;
• Maintain diagrams for the entrusted systems; 
• Preparing regular reports on systems backup, uptime etc;
• Proposing ideas towards unification, simplification, modernization and automation of the systems; 
• Other relevant tasks assigned by Head of Enterprise Applications, CIO and CEO.  

Job Requirement

Bachelor's degree in information technology

• Proactive, energetic
• Self-starter
• Able to work under pressure 
• Hands-on experience with Linux and Windows OS; 
• Hands-on experience with MS Exchange and active directory. 
• End to End Technical View (Intermediate): Knowledge and ability to understand the telecommunications industry, the end to end architecture, value chain, systems and interconnect/inter-operation including process flows from customer to service in support of service delivery and the services from the customer demands to the delivery, in the context of your domain of expertise.
• Process Improvement (Foundational): Knowledge and ability to understand business processes, improve internal Service Level Agreements (SLAs) and methods to make the unit more efficient
• IT Security (Foundational): Knowledge and ability to ensure the physical and logical integrity of computer systems and sites and control any adverse situations or disasters.
• Business Support Systems (Intermediate): Knowledge and ability to operate and maintain the company's various business support systems including convergence billing system, charging system, VAS system and CRM system
• Software Quality (Foundational): Knowledge and ability to maintain software functional quality and software structural quality through the standards set buy the business (Code Style, Unit Testing, code version management)
• Test Management (Intermediate): Knowledge and ability to define and execute a test strategy and test plan that achieves to the quality goals of the organisation
• IT Architecture  (Intermediate): Knowledge and ability to set or select standards, patterns and practices for proper design/solutioning, development and operations of IT and Digital applications
• IT Core Application Development (Intermediate): Knowledge on SDLC and ability to design, create, test and document traditional IT applications - ERP/RA/CRM/ESB/CBS/IPCC/UPCC/Provisioning/Mediation/VAS/EVC/BI/DWH/ETL from supplied specifications in accordance with agreed development and security standard.
• IP networks (Intermediate): Knowledge and ability to design, install, bring online, operate, optimize and maintain IP networks
• System / Hardware Administration (Intermediate): Knowledge and ability to administrate, troubleshoot and define all system/ hardware requirements, capacities and capabilities to meet the company's needs.
• Communication Skills (Intermediate): Knowledge and ability to impart or exchange information by verbal, written or other means
• Problem Solving (Troubleshooting) (Intermediate): Knowledge and ability to analyse problems, identify the root cause, establish cause-and-effect linkages and propose solutions
• Analytical Ability (Intermediate): Knowledge and ability to understand, evaluate, interpret and analyse data
• Digital Literacy (Advanced): Knowledge and ability to make use of digital technology in support of work functions.