Senior Specialist, Trust & Safety

🛡💬 Calm under pressure and great at handling sensitive customer situations? Marriott has a role where that skill really matters.

💼 SENIOR SPECIALIST, TRUST & SAFETY
🏢 Marriott International

🎯 YOUR ROLE

• Handle safety incidents, claims & relocations
• Investigate cases and gather key information
• Coordinate with hotels, Legal, Risk & claims teams
• Keep customers updated with clear, empathetic communication
• Manage cases from intake through closure
• Spot recurring issues and help improve processes

👤 YOU SHOULD HAVE

• Secondary education / diploma equivalent
• 1+ year of related work experience
• Strong customer service & service recovery skills
• Good judgement, empathy and attention to detail
• Comfortable handling sensitive or emotionally charged cases

✨ Experience spotting customer trends = bonus

💎 WHY IT STANDS OUT
🤝 High-impact customer resolution work
🛡 Exposure to Trust & Safety operations
📈 Build case management and stakeholder skills
🌍 Join a major global hospitality brand

🔥 If you’re the person who can keep things steady when situations get complicated, this one’s worth a look.