System & Customer Support

Job Overview

Job Location: Hlaing Township

Type of Business/Product: IT Industry/ Website Development Service
Gender: Male (1)  

Job Ref No.: 24P2162

Salary:  1,000,000 /-Kyats

Job Requirements

• Any Graduated
• Experience with Cloudflare, Microsoft 365, Outlook, SMTP, Virtualization, WordPress, or Docker is an advantage.
• 2–4 years of experience in hosting support, technical support, system administration, cloud, or related fields.
•  Able to handle common and moderately complex technical issues independently.
• Domain, DNS, nameserver, and DNS records
• Web hosting and VPS
• C Panel / WHM
• Plesk
• Linux and Windows Server
• Apache, Nginx, IIS, PHP, and databases
• SSL/TLS certificates
• SMTP, IMAP, POP3, SPF, DKIM, and DMARC
• TCP/IP, ports, firewall, and basic networking
• Cloud computing, virtual machines, storage, backup, and monitoring
• Soft Skills
• English Proficient.
• Positive and professional attitude.
• Strong sense of responsibility and cooperation.
• Hardworking and willing to learn.
• Respectful toward customers and team members.
• Good teamwork and knowledge-sharing mindset.
• Good problem-solving skills.
• Able to work calmly under pressure.
• Good reporting and documentation skills.
• Able to communicate technical issues clearly to customers.

Job Descriptions

• Provide technical support through ticket, email, chat, and phone.
• Troubleshoot domain, DNS, hosting, SSL, email, website, and server-related issues.
• Support cPanel/WHM, Plesk, Linux, Windows Server, VPS, and cloud services.
• Investigate issues using logs and common troubleshooting tools.
• Perform initial root-cause analysis before escalation.
• Take ownership of assigned cases and follow through until resolution.
• Escalate complex cases with clear technical information.
• Prepare proper incident, troubleshooting, and handover reports.
• Maintain support documentation and share knowledge with team members.
• Prepare Technical Documentation for the customers reference.
• Assist internal team on technical things when required.
• System/billing operation support. 

Working Hours: 8:30 AM to 5:30 PM
Holidays: Saturday, Sunday & Public Holidays

 Benefits: Lunch & Ferry will be provided

How to Apply: Please email to cv@vacjobsearch.com  with your Microsoft Word CV file and job title and job ref no. in the subject line.

Hotline: 01-8395924, 09-765395924