Senior Staff, Digital Quality Assurance Unit

*Skills/ Experiences

• Bachelor’s degree in Computer Science or other related fields.
• At least 3 years of experience working in the digital banking sector, with a focus on

ensuring the quality of products and services

• Good knowledge and understanding of testing methodologies and tools;
• Proficiency in using quality assurance software;
• Good experience with technical skills related to the industry or product being tested;
• Good experience on data analysis and statistical techniques;
• Knowledge of quality management systems (ISO 9001, Six Sigma, etc.)
• Good experience in attention to detail.

This role involves Managing and ensuring the quality of digital banking products and services; preparing and producing documents or instructional videos on how to use digital banking products and programs for training staff, practitioners, and customers; collecting and compiling documentation for each digital banking project in both soft and hard copy formats; and delivering documents to recipients accurately and in accordance with technical specifications, while ensuring a high level of security.

• Main Duties
• Manage and ensure the quality of digital banking services in accordance with established

standards and high efficiency before official launch;

• Manage, collect, prepare, and compile all documentation related to the development and

improvement of digital banking services, in both soft and hard copy formats;

• Store documents according to technical specifications, ensure their security, and

maintain all content within the digital banking system (e.g., website content and online
forms);

• Analyze complex changes and present detailed specifications in relevant documentation;

Manage all incoming and outgoing documents related to digital banking services,
accurately record receipts, and ensure timely, clear, and complete delivery to
recipients;

• Oversee and participate in the implementation of digital banking service development

projects;

• Conduct vulnerability testing and comprehensive risk analysis to produce

training materials and instructions for internal teams prior to the official launch of
new products or programs;

• Supervise the production of documents and instructional videos on the use of digital

products and services for customers and internal staff, ensuring that materials are
accurate, user-friendly, and practical;

• Research and develop more efficient methods for organizing and storing project

documentation. Manage departmental meetings, identify inefficiencies in work processes,
propose improvements, and provide ongoing support and training to team members to ensure
effective and timely execution of tasks;

• Perform additional tasks/projects assigned by manage.