Front Office Officer

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Phnom Penh

Duties & Responsibilities

• Welcome tenants, guests, and visitors in a professional and friendly manner.
• Manage daily front desk operations, including calls, emails, and tenant records.
• Receive, record, and coordinate tenant maintenance requests with the Maintenance Department.
• Schedule maintenance appointments and follow up to ensure issues are resolved promptly.
• Handle tenant inquiries, complaints, and service requests professionally and efficiently.
• Coordinate with Housekeeping, Maintenance, and Security to ensure smooth daily operations.
• Prepare daily and monthly reports on tenant requests and maintenance activities.
• Maintain accurate records of maintenance requests and tenant communications.
• Support lease administration and other administrative duties as assigned.
• Deliver excellent customer service to ensure high tenant satisfaction.

Languages

• English - Fluent

Qualifications

• Bachelor's Degree

General & Technical Skills

• Proficient in Microsoft Office; experience with Property Management Systems (PMS) is an advantage.

Soft Skills

• Good communication, interpersonal, and problem-solving skills.
• Strong organizational and multitasking abilities.
• Friendly, responsible, customer-focused, and able to work independently or as part of a team.