Sales Support

Job Description

JOB SUMMARY The Sales Support is responsible for assisting the sales team with quotations, orders, customer communication, documentation, delivery coordination, and daily sales administration. The position helps ensure that customer orders are processed accurately and that the sales team can operate efficiently. Key Responsibilities 1. Sales Administration ● Prepare quotations, sales orders, invoices, and other sales documents. ● Enter and maintain customer and sales information in the company system. ● Follow up on quotations and customer inquiries. ● Update sales pipelines, customer records, and order status. ● Prepare daily, weekly, and monthly sales reports. ● Ensure all sales documents are accurate and submitted on time. 2. Customer Support ● Respond to customer inquiries by phone, email, Telegram, or other communication channels. ● Provide customers with product information, pricing, availability, and delivery details. ● Follow up with customers regarding quotations and orders. ● Maintain good relationships with existing customers. 3. Delivery Coordination ● Coordinate delivery schedules with warehouse and delivery teams. ● Follow up on pending, delayed, or changed orders. 4. Support Sales Team ● Assist Sales Executives with quotations, product information, price lists, and customer documents. ● Prepare sales meeting materials and reports. ● Support sales campaigns, promotions, exhibitions, and customer events. 5. Product & Technical Support ● Maintain good knowledge of the company’s products and pricing. ● Prepare product catalogues, specifications, comparisons, and other sales materials. ● Coordinate with the Technical Department when customers require detailed technical information.

Job Requirements

● Diploma or Bachelor’s degree in Business Administration, Sales & Marketing, or a related field.
● 0–3 years of experience in Sales Support, Sales Administration, Customer Service, or a similar position.
● Good knowledge of Microsoft Excel, Word, and PowerPoint.
● Good communication and customer-service skills.
● Good command English is an advantage.