Customer Service Team Leader

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

Animal Doctors International (ADI) is seeking a confident and responsible Customer Service Team Leader to manage and support our Front of House team.

This is a full-time leadership role responsible for maintaining professional standards, team performance, and smooth daily reception operations.

Working Schedule

• 6 days per week
• Rotating shifts:
• 8:00 AM – 4:00 PM
• 10:00 AM – 6:00 PM
• 11:30 AM – 7:30 PM
• Flexibility is required.

This role includes working reception shifts and performing all regular Customer Service duties.

The Team Leader is expected to take ownership of Front of House operations and ensure consistent standards at all times.

ករណីកិច្ច និងការទទួលខុសត្រូវ

• Lead and supervise the Customer Service team
• Ensure reception operates smoothly and professionally
• Monitor appointment scheduling and booking accuracy
• Oversee phone, Telegram, email, and Facebook communication
• Maintain high service standards and professional tone
• Train and guide new reception staff
• Manage front desk organisation and presentation
• Monitor and check front-of-house stock
• Support roster coordination and report issues to management
• Handle client concerns calmly and professionally
• Ensure accurate payment handling and administrative compliance
• Stay aware of daily hospital activity and priorities

ភាសា

• ខ្មែរ - យ៉ាងរលូន
• អង់គ្លេស - យ៉ាងរលូន

ជំនាញទូទៅ និងបច្ចេកទេស

• Previous customer service experience
• Leadership or supervisory experience preferred
• Strong Khmer and English communication skills

ជំនាញទន់

• Organised and detail-oriented
• Confident and accountable
• Calm under pressure
• Professional attitude and appearance

Duties & Responsibilities

• Lead and supervise the Customer Service team
• Ensure reception operates smoothly and professionally
• Monitor appointment scheduling and booking accuracy
• Oversee phone, Telegram, email, and Facebook communication
• Maintain high service standards and professional tone
• Train and guide new reception staff
• Manage front desk organisation and presentation
• Monitor and check front-of-house stock
• Support roster coordination and report issues to management
• Handle client concerns calmly and professionally
• Ensure accurate payment handling and administrative compliance
• Stay aware of daily hospital activity and priorities

Languages

• Khmer - Fluent
• English - Fluent

General & Technical Skills

• Previous customer service experience
• Leadership or supervisory experience preferred
• Strong Khmer and English communication skills

Soft Skills

• Organised and detail-oriented
• Confident and accountable
• Calm under pressure
• Professional attitude and appearance

职责和责任

• Lead and supervise the Customer Service team
• Ensure reception operates smoothly and professionally
• Monitor appointment scheduling and booking accuracy
• Oversee phone, Telegram, email, and Facebook communication
• Maintain high service standards and professional tone
• Train and guide new reception staff
• Manage front desk organisation and presentation
• Monitor and check front-of-house stock
• Support roster coordination and report issues to management
• Handle client concerns calmly and professionally
• Ensure accurate payment handling and administrative compliance
• Stay aware of daily hospital activity and priorities

语言

• 高棉语 - 流利
• 英语 - 流利

一般和技术技能

• Previous customer service experience
• Leadership or supervisory experience preferred
• Strong Khmer and English communication skills

软技能

• Organised and detail-oriented
• Confident and accountable
• Calm under pressure
• Professional attitude and appearance