HR Manager

Workplace Circumstances

• Environment: Educational (schools / universities etc.)
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

Supervisor: Director of HR, Support & Professional Services

The HR Manager leads AUPP’s Human Resources Department and oversees the full employee lifecycle, including recruitment, onboarding, performance management, learning and development, compensation and benefits, employee relations, HR systems, reporting, and compliance.

The position leads the HR team, supports academic and administrative leaders, ensures consistent implementation of HR policies and employment practices, and maintains compliance with Cambodian labour requirements.

Duties & Responsibilities

• HR Leadership, Policy and Organizational Support
• Implement AUPP HR strategies, annual plans, policies, procedures, forms, service standards, and continuous improvement priorities.
• Lead and coach the HR team, allocate work, monitor service requests and deadlines, and maintain confidential, accurate, and employee-focused HR service.
• Guide Heads of Departments, managers, supervisors, and employees in consistent, equitable, and transparent application of the HR Manual and approved practices.
• Partner with faculties, schools, and administrative departments on workforce requests, staffing structures, job analysis, job descriptions, headcount, vacancies, turnover, succession risks, restructuring, and organizational change.
• . Recruitment, International Employment and Onboarding
• Lead recruitment for academic, leadership, and administrative positions, including job posting, application review, shortlisting recommendations, interview coordination, selection documentation, offers, and employment contracts.
• Work with hiring managers and recruitment committees to maintain fair, timely, and documented selection processes.
• Manage relationships with recruitment agencies, professional networks, universities, and relevant platforms supporting local and international hiring.
• Oversee onboarding, orientation, probation tracking, and integration of local and international employees.
• Coordinate applicable visa, work permit, health check, and employment documentation for international employees.
• Performance Management, Learning and Talent Development
• Own and improve AUPP’s performance management process, including goal setting, PDR/performance review cycles, probation reviews, goal banks, completion tracking, feedback, development planning, and applicable rank or promotion inputs.
• Coach managers on objective evaluation, performance discussions, recognition, performance improvement plans, underperformance documentation, succession planning, and employee development.
• Conduct training needs analysis, prepare annual training plans and budget inputs, and coordinate leadership, professional development, and compliance learning activities.
• Evaluate learning effectiveness and maintain accurate development and participation records.
• Compensation, Benefits, Payroll and HR Operations
• Administer approved salary, allowances, benefits, leave, promotions, rewards, seniority benefits, and separation-related entitlements consistently and confidentially.
• Coordinate and verify payroll, benefit, statutory, and employee-change inputs with Finance and resolve discrepancies with relevant stakeholders.
• Oversee personnel files, contracts, attendance and leave records, probation confirmations, transfers, promotions, salary and rank changes, disciplinary records, and exits.
• Ensure HR records are complete, current, secure, retrievable, and appropriately retained.
• Prepare required workforce, payroll, NSSF, pension, seniority, severance, and HR-policy information for authorized audits and reporting.
• Employee Relations, Engagement and Legal Compliance
• Manage grievances, complaints, conflict-of-interest disclosures, respectful-workplace matters, investigations, misconduct, disciplinary action, and employment separation fairly, confidentially, and with proper documentation.
• Maintain and implement employment agreements, HR policies, and required forms in line with approved authority.
• Monitor Cambodian labor and employment requirements and coordinate authorized registrations, inspections, reporting, and policy updates with Legal and relevant stakeholders.
• Lead engagement, recognition, retention, wellness, culture, and employee-experience initiatives for AUPP’s multicultural workforce.
• Use surveys, employee feedback, and exit information to recommend practical improvements.
• HR System, Data and Reporting
• Act as functional owner of AUPP’s HR system and employee database, ensuring timely updates, data accuracy, confidentiality, access control, data protection, and document integrity.
• Lead system configuration, testing, user support, automation, integration, upgrades, and process improvements with IT, Finance, and providers.
• Maintain dashboards and reports on workforce, recruitment, leave, turnover, performance, learning, compensation, and other approved indicators.
• Analyze workforce trends and risks and prepare clear information and recommendations for management review.
• Collaboration and Other Duties
• Work closely with academic and administrative departments, Finance, IT, Legal, and external providers to deliver coordinated HR solutions.
• Build effective cross-cultural working relationships and demonstrate discretion, integrity, responsiveness, service orientation, and accountability.
• Lead or contribute to HR projects, committees, accreditation, and institutional initiatives as assigned.
• Perform other duties reasonably related to the role and assigned by the supervisor.

Languages

• Khmer - Fluent
• English - Fluent

Qualifications

• Master's Degree in Human Resources, Business Administration, Management, or a related field.

Work History

• Progressive HR experience for 5 years as a minimum
• HR supervisory or managerial role, covering recruitment, employee relations, performance management, HR operations, compensation and benefits, and compliance for 3 years as a minimum

General & Technical Skills

• Practical knowledge of Cambodian labor and employment requirements, experience with HR systems, workforce reporting, payroll coordination, and confidential employee records.
• Strong written and spoken Khmer and English, proficiency in Microsoft Office and digital HR tool

Soft Skills

• Strong leadership, judgment, planning, coaching, negotiation, problem-solving, and stakeholder-management skills, high integrity and service orientation.