Client Management Coordinator

Job Description

-Support manager in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
-Implement action plans (e.g. make regular calls/visits, take orders, etc.) to achieve sales targets for assigned businesses/territories
-Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed
-Execute sales activities for assigned businesses/territories, including product portfolios and marketing plan introductions, order taking, marketing display set-ups and in-store merchandising
Prepare quotation/tender prices, delivery and commercial terms, in accordance with company policies
-Report on the activities and products of the competitors via inputs to the competition reports
-Record sales data for reporting and tracking purposes. -Maintain relevant customer data in appropriate customer relationship management databases
-Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. Track and collect payments from customers
-Maintain a customer complaints/issues log and follow up on customer issues
-Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products
Work with internal stakeholders to ensure timely delivery of products. Support internal stakeholders in relationship development with key customers

Job Requirements

-Basic knowledge and understanding of the industry/market/competitors/customers
-Good communication and negotiation skills
-Good computer literature (e.g. Excel, Word and PowerPoint)