Senior Customer Service Executive

• University Degree in Logistic, or related fields.
• Minimum 3 years experiences in Customer Service in relevant industries (Shipping/Logistics/Freight Forwarder) is preferable.
• Good knowledge of export procedure, US Customs procedure and Customs regulation
• Effective communicator, Fluent in English and Thai, both verbal and written.
• Strong Customer Service Mind, result-oriented, enthusiastic, pro-active and problem solving.
• Positive attitude and to be able to work well under pressure.
• Good processes and systems knowledge within their function.
• Proactive and self-motivated.
• Good team player .
• Strong communication skills.
• Ability to analyze issues at hand and offer good solutions.

The Customer Service Representative manages day-to-day customer support and shipping documentation for import and export operations in Cambodia. Working closely with regional teams (including Bangkok) and global service centers, this role ensures accurate booking processing, compliance with customs regulations (such as AMS/ACI), and smooth counter operations for document releases. The ideal candidate has at least 3 years of shipping or logistics experience, a strong customer-first mindset, and fluency in both English and Thai.

JOB RESPONSIBILITIES:

• Generate Booking Confirmation with complete details after receive. Evaluate booking requests / amendment and coordinate with BKK office.
• Handle customer enquiries, complaints, problem solving both for Export & Import.
• Coordinate with GSC for both Export & Import documentation.
• Follow up shipping instruction and other document required from customer.
• Verify AMS/ACI Self filer, input SCAC/ACI code and ensure meet requirement of all Advance Manifest countries.
• Coordinate with Feeder operator for manifest submission.
• Monitor and calculate detention / demurrage for issue invoice timely.
• Monitor overdue containers / un-invoiced report.
• Release document at counter both Export / Import (BL, SWB, DO) and issue receipt.