Data Entry & Client Support Officer

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

Publish accurate job ads from the Service Request Gateway quickly, work with clients until their ads are approved, and help Customer Service when needed.

Duties & Responsibilities

• Post job ads and other announcements promptly once the client confirms, using the editable mockup template.
• Check, edit, update or delete Self Service and classified ads for accuracy, format and posting policy.
• Send draft links for client approval, apply changes, then publish ads live.
• Help clients who get stuck in the Service Request Gateway and advise on the right service option.
• When a CS Officer is absent and inquiries are busy, help with live chat, Telegram, phone and Facebook inquiries and Service Request Gateway onboarding.
• Share jobs and announcements on social media as required.
• Coordinate with the team and other sections; report errors or system issues that block work.
• Other tasks assigned by management.

Benefits

• Allowance – Festival Bonus (Khmer New Year & Pchum Ben)
• Allowance – Overtime
• Facilities – Locker and Shower
• Facilities – Safe & Clean Working Conditions
• Insurance – Private Health
• Paid Leave – Maternity / Paternity
• Paid Leave – Annual
• Paid Leave – Family (maternity/paternity/elder care)
• Paid Leave – Illness
• Policy – No Harassment or Discrimination
• Policy – Provident Fund / (NSSF)
• Support Service – Free Health Checkups
• Support Service – On-site Rest Area or Nap Room
• Working Hours – Flexible

Languages

• Khmer - Fluent
• English - Good

Qualifications

• Bachelor's Degree in English, Marketing or Communication major is preferred

Work History

• Data entry or customer service for 2 years is preferred

General & Technical Skills

• Fast, accurate typing in English and Khmer Unicode
• Good skills in Word, Excel, email and web browsers
• Able to verify data and correct errors

Soft Skills

• Friendly attitude
• Confident with clients by phone, chat and in person
• Strong attention to detail