Sales Support Supervisor

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

REPORTING LINE: Customer Services Manager

The Sales Support Supervisor plays a key role in supporting efficient sales operations and delivering a high level of customer service.

The position works closely with customers and cross-functional teams to coordinate sales orders, product delivery, pricing, and related operational activities. The role requires strong coordination, problem-solving, and communication skills, together with hands-on experience using SAP in a fast-paced business environment.

Duties & Responsibilities

• Supervise daily sales support and order management activities.
• Manage and follow up sales orders, pricing conditions, and related transactions in SAP.
• Coordinate with customers and cross-functional teams to ensure smooth order fulfilment and service delivery.
• Ensure accurate and timely order processing and support month-end activities.
• Monitor operational performance and identify opportunities for process and service improvement.
• Support business improvement, digitalization, and operational excellence initiatives.
• Act as a key user for relevant SAP SD and MM processes.
• Coach and support team members to strengthen performance, collaboration, and customer service.

Languages

• English - Good
• Khmer - Fluent

Qualifications

• Bachelor's Degree in Business Management, Finance, Accounting, Logistics, or a related field.

Work History

• Relevant experience, preferably in sales support, logistics operations, order management, or a related environment for 3 years as a minimum

General & Technical Skills

• Hands-on experience with SAP, preferably SAP SD and/or MM modules.
• Good proficiency in Microsoft Excel and Microsoft Office applications.
• Good command of English, both written and spoken, for business communication.
• Fluent Khmer with strong communication skills for interaction with local customers.

Soft Skills

• Strong communication, coordination, and problem-solving skills.
• Customer-focused with the ability to collaborate effectively across different functions.
• Leadership or team supervision experience is an advantage.