Technical Support Engineer

Job Overview

Job Location: Dagon Township
Type of Business / Product: IT Industry/ Website Development Service
Gender: Male (1)

Job Ref No.: 16P2853
Salary: 1,000,000/-Kyats

Key Responsibilities

• Provide onsite technical support for Enterprise and SME customers.
• Troubleshoot FTTH, GPON, fiber connectivity, and ISP demarcation point issues.
• Diagnose and support customer-side Enterprise LAN issues, including routers, switches, Wi-Fi, VLANs, IP addressing, and connectivity.
• Troubleshoot and perform basic configuration of MikroTik, FortiGate, and Ruijie networking devices.
• Coordinate with NOC and internal teams to resolve service incidents and meet SLA requirements.
• Support site surveys, network feasibility checks, and basic BOQ preparation and cost calculations.
• Assist with network installation, migration, testing, commissioning, and documentation.
• Prepare service reports, troubleshooting findings, and customer updates.
• Communicate professionally with customers and provide technical recommendations for network improvements.

Requirement

• Diploma or bachelor’s degree in IT, Telecommunications, Networking, or a related field.
• Strong fundamental knowledge of networking, including TCP/IP, routing, switching, VLANs, DHCP, DNS, and subnetting.
• Basic knowledge of FTTH/GPON technology, fiber-optic principles, OLT/ONU, and optical power levels.
• Hands-on experience with MikroTik, FortiGate, and Ruijie routers, switches, and network security devices.
• Experience troubleshooting both ISP-side connectivity and customer-side LAN networks.
• Ability to conduct onsite troubleshooting independently and identify root causes.
• Good customer communication, problem-solving, teamwork, and reporting skills.
• Willingness to travel to customer sites and provide onsite support when required.
• Basic knowledge of Excel and BOQ preparation is preferred.

Preferred Qualifications

• CCNA certification or equivalent networking knowledge.
• Experience in an ISP, system integrator, or enterprise IT support environment.
• Familiarity with dedicated Internet access (DIA), public IP addressing, SLA requirements, and network diagrams.
• Good command of written and spoken English to communicate effectively with expatriate IT teams.

Working Hours: 8:00 AM to 5:00 PM
Holidays: Saturday, Sunday & Public Holidays

How to Apply: Please email to cv@vacjobsearch.com with your Microsoft Word CV file and job title and job ref no. in subject line.

Hotline: 01-8395916, 09-765395916