Associate - Non-Voice Process

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Genpact Recruitment 2026: Apply for Genpact Non-Voice Process recruitment 2026. Check eligibility, job roles, salary details, selection process, required documents, and how to apply online for the latest Genpact openings.

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🔍 About Genpact:

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.

💼 Job Role: Non-Voice Process

Location: Hyderabad

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📝 Job Description:

• We are inviting applications for the role of Associate- Non-Voice
• Job Location: Hyderabad (Work from Office)
• Only freshers are eligible (2022-2026 passouts)

Responsibilities:

Customer Interaction:

• Handle incoming customer queries via phone, email, chat, or social media.
• Provide accurate and timely information to customers regarding products, services, or policies.
• Resolve customer complaints efficiently and escalate issues when necessary.

Process Adherence:

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• Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery.
• Maintain documentation and update customer records accurately in the CRM or relevant databases.

Issue Resolution:

• Analyze customer problems and provide appropriate solutions or alternatives.
• Coordinate with other departments like technical support, billing, or logistics for issue resolution.

Quality Assurance:

• Ensure high-quality customer interactions by adhering to quality standards.
• Participate in training sessions and continuously improve knowledge of products and processes.

Data Management:

• Accurately enter and maintain customer data.
• Prepare reports on customer feedback, issues, and service efficiency.

Customer Retention:

• Identify opportunities to upsell or cross-sell products or services.
• Foster positive relationships with customers to enhance customer loyalty.

Feedback and Improvement:

• Gather customer feedback and relay it to relevant teams for product or process improvement.
• Suggest improvements in customer service processes based on customer interactions.

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📌 Eligibility Criteria

• Qualification: Any Graduate (2022-2026 passouts)

• Work Experience: Freshers

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✅ How to Apply for Genpact Recruitment 2026?

Interested candidates can apply online by clicking the application link below:

👉 Click Here to Apply Now