Tele Marketer (Call Center)

• Diploma or Certificate in any field
• Demonstrate basic knowledge in customer service principles and practices
• Demonstrate a working understanding of the company's products, services, marketing campaigns, etc.
• Proven experience in outbound tele-sales call centers
• Proven excellent communication skills and strong telephone manners
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in local language and ideally in English, both written and spoken
• Computer literacy (Ms Office)
• Minimum one to two years' experience in similar role

• Provide "in-office" after-sales support (i.e. customer requests, orders, complaints, billing, etc.) and excellent execution of procedures, processes and guidelines
• Support manager in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Handle routine outbound/inbound customer requests/orders/complaints/billing and products/services information. Escalate to relevant stakeholders for follow-up actions
• Handle periodic “walk-in” customer service and sales by providing quick and pleasant service to customers
• Accurately enter all new customer information, existing customer orders and adjustments to ensure proper customer service, accounting of purchases, billing and inventory reconciliation
• Maintain and communicate current, accurate information on pricing, products, promotions and service procedures to customers
• Prepare and submit regular/ad-hoc reports to respective departments or management on all the cases logged in the system
• Provide feedback to supervisor on improvement areas based on customer/client issues

Work closely with internal stakeholders to ensure timely, effective and efficient service to customers

• Establish and maintain good working relationships with clients/customers