Customer Services Officer

Job Description

ACCOUNTABILITIES

• Greeting to customers
• Answer to customers enquiries
• Coordinate between customers, documentation with related departments
• Support, Solve problems and other complaint from customers
• Do daily, monthly report and submit to team leader
• Others task assign by team leader

Job Requirements

• Fresh Graduate or University Degree
• Fresh Graduate or 1 years of work experience in Customer Service or related field
• English Language medium
• Can use MS Office & Email
• Strong skills in Negotiation, Communication and problem solving
• Commitment to learn and expand responsibility to move up to next level
• Be honest, hardworking, flexible, highly responsible and positive attitude
• Strong communication skills, customer-facing and relationship skills
• Good time management, communication and interpersonal skills
• Effective team and relationship building