TOC Engineer
ព័ត៌មានលម្អិតការងារ
Description
Share Daily Operator RCA/Customer email, viber groups.
Provide support services for field teams.
Monitor network, SOC update, Trouble Ticketing, Report outages and critical alarms.
Outage Analysis and site access.
Daily reports for site status and fuel level updates.
Alarm Handling and Escalation.
RCA and clears update.
Customer management.
Event follow-Up & tracking.
Assign – Day Assign (2) / Off day (2) / Night Assign (2)
Day Assign – 7 AM to 6 PM
Night – 6 PM to 7 AM
Requirements
Minimum 12-18 months of Experience in telecom field.
Good communicator with a natural aptitude for dealing with people.
Be able to communicate about networking issues effectively.
Good network diagnostic skills.
Knowledge and experience of the system and network infrastructures.
Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
Willingness and ability to learn new products and network technologies.
Strong analytical skills and able to collate and interpret data from various sources.
Good English communication skills