Assistant Manager, Digital Communication

💬✨ Good at turning stressful customer situations into clear, calm solutions? Great Eastern is looking for someone who can do exactly that.

💼 ASSISTANT MANAGER, DIGITAL COMMUNICATION
🏢 Great Eastern

🎯 YOUR ROLE

• Handle claims enquiries, appeals, complaints & escalations
• Support customers through email and digital channels
• Coordinate with Claims teams for faster case resolution
• Manage sensitive cases with professionalism and empathy
• Coach team members on customer communication and claims servicing
• Support workload planning, reporting and performance tracking
• Join process reviews, system enhancements and UAT testing

👤 YOU SHOULD HAVE

• Diploma or Degree
• 2 to 3+ years in insurance operations, claims or customer service
• Strong knowledge of claims processes and customer servicing
• Excellent written and verbal communication
• Strong complaint-handling and stakeholder management skills
• Familiarity with CRM systems and Microsoft Office
• Knowledge of MAS guidelines & PDPA

✨ Insurance certifications like M9, M5, CHI, BCP or PGI = bonus

💎 WHY IT’S WORTH A LOOK
🤝 Build leadership and coaching experience
📈 Exposure to claims operations and service improvement
💻 Work on digital processes and system enhancements
🏦 Join an established Singapore insurance brand backed by OCBC

🚀 Ready to turn tough conversations into better customer experiences? Apply now!