Customer Service Associate

Description

🔹 Respond to customer inquiries regarding products and services.
🔹 Handle incoming messages and respond to customers promptly.
🔹 Process customer orders and transactions accurately.
🔹 Handle customer complaints and provide appropriate solutions.
🔹 Monitor order delivery and confirm successful receipt.
🔹 Follow customer service procedures, guidelines, and company policies.
🔹 Understand customer needs and ensure customer satisfaction.
🔹 Coordinate customer service activities for third-party e-commerce platforms.
🔹 Work closely with the team and handle other assigned duties as required.
🔹 Report directly to the HOD.

Requirements

🔹 Any degree holder.
🔹 Good communication, listening, and negotiation skills.
🔹 Good interpersonal skills and ability to work with people at all levels.
🔹 Basic knowledge of Microsoft Office.
🔹 Good typing skills.
🔹 Ability to perform assigned tasks effectively.
🔹 Adaptable, flexible, and responsible.

Benefits

Ferry provideTrainingAnnual Leave Refund