Sales & Client Relations Associate

Job Description

📍 KEY DETAILS

• Position: Sales & Client Relations Associate
• Location: Hybrid - Remote and On-site.
• Type of Contract: Full-time
• Working Days: 6 days per week

-- Weekends (Sat–Sun): Required, on-site at our office. 8AM to 5PM
-- Weekdays: Hybrid/remote, with 1 weekday off of your choice. 10AM to 7PM

• Contract Duration: 2-months probation, followed by continuous employment Languages Required: English, Khmer

📍ABOUT THE POSITION

• As our Sales & Client Relations Associate, you’ll be the first point of contact for both new and current parents at Logic Lingo. It’s one of the most important roles on our team. You’ll be the bridge between what families need and how our academic and operations teams deliver it.
• We’re looking for someone who thrives in a people-focused role: someone who enjoys understanding what parents really want, knows what the academy can offer, and brings the two together. You take initiative, follow through, and genuinely care about looking after families from their first question to their next enrollment.
• From our side, you’ll get full training and ongoing support to become excellent at this role. From your side, we need you to be proactive and take ownership of the client experience.

📍KEY RESPONSIBILITIES:

• Be the first point of contact for new and current parents, mainly through social media (Facebook, Telegram, Messenger) and also in person, by phone and by email.
• Respond to inquiries quickly, especially leads from our ads. Figure out what each family is looking for, then match them with the right program.
• Know our courses, schedules and services inside out, so every answer is accurate and confident.
• Guide parents through enrollment, placement and term renewals from start to finish.
• Handle feedback and complaints with patience, empathy and professionalism, and make sure the issue actually gets resolved.
• Keep parent records and conversations up to date in our CRM.
• Don’t wait for families to chase you. Follow up, check in, and make their experience feel personal.
• Tell us what parents are asking for, what’s missing, and where we’re losing them.
• Suggest and lead improvements to the customer experience and the enrollment process.
• Work closely with the academic and operations teams so that what we promise parents is what they get.

Job Requirements

📍 REQUIRED SKILLS & QUALITIES:

• Bachelor’s degree in Business, Marketing, Education or a related field (completed or final year)
• 1+ year of experience in customer service, sales or another client-facing role
• Strong spoken and written Khmer and English
• Comfortable with digital tools: Google Workspace, Microsoft Office, social media inboxes and AI tools
• Builds trust easily with parents and students
• Proactive, organized and adaptable, and follows through without being chased
• Available on weekends (Saturday and Sunday on-site)
• Experience in the education sector (nice to have)
• Experience converting leads from Facebook or Telegram (nice to have)