🐣 Hatchការងារ
ត្រឡប់ក្រោយ
Smart Axiataថ្ងៃនេះ

B2B Customer & Operations Support Supervisor

ទីតាំង៖ Phnom Penh
ប្រាក់ខែ៖ មិនបញ្ចេញប្រាក់ខែ
🏢 ការងារពីទំព័រអាជីពរបស់ក្រុមហ៊ុន

ព័ត៌មានលម្អិតការងារ

Job Purpose

Lead the B2B customer and operations support team to deliver consistent after-sales service for enterprise and SME customers. The role ensures customer cases are owned end to end, resolved within agreed service levels, and coordinated effectively across relevant teams.

Job Responsibilities

  • Oversee B2B service requests, incidents, inquiries and complaints from receipt through resolution or confirmed handover.
  • Ensure cases are correctly categorized, prioritized, documented and resolved within agreed SLAs.
  • Coordinate provisioning, service changes, billing corrections and other approved after-sales processes across B2B services.
  • Provide timely case updates to Key Account Managers and customer-facing teams, especially for urgent or high-impact issues.
  • Escalate material service risks, recurring failures and unresolved customer issues through the appropriate channels.
  • Allocate team workload, coach employees and monitor service quality, productivity, backlog and SLA performance.
  • Use case trends and operational evidence to improve processes, escalation paths and support materials.

Job Requirements

  • Education: Bachelor’s degree in Business Administration, Telecommunications, Information Technology or a related field. Equivalent relevant experience may be considered.
  • Experience: At least 3 years of relevant experience in B2B customer service, enterprise support, after-sales operations, telecommunications or service operations. Previous experience coordinating or leading a team, service desk or operational workstream is strongly preferred.
  • Skills: 
    • Strong customer focus and commercial awareness
    • End-to-end case ownership and sound operational judgment
    • People leadership, coaching and workload prioritization
    • Stakeholder management, negotiation and professional communication
    • Problem-solving, reporting and Microsoft Office skills
    • Good written and verbal communication in Khmer and English
    • Experience with CRM or ticketing tools is preferred

នេះជាប្រកាសរបស់អ្នកមែនទេ? កែប្រែ ឬលុបនៅទីនេះ

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ដាក់ពាក្យតែនៅលើទំព័រផ្លូវការរបស់និយោជកប៉ុណ្ណោះ កុំបង់ប្រាក់ឲ្យអ្នកជ្រើសរើសបុគ្គលិក ហើយកុំប្រគល់ប្រាក់ ឬឯកសារណាមួយ ដើម្បីបានការងារ

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