Sale Officer

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Siemreap Province

Position Summary

Both male and female candidate

Department: Sale and Marketing

Reports To: Sale and Marketing Manager

Work Location: KJC Head Office

To support sales operations through order processing, customer communication and sales administration.

Reports To: Sale and Marketing Manager

Work Hours: Monday–Saturday; 08:00–12:00 and 13:00–17:00

Work Environment: KJC Head Office; occasional work at KJC Farm and Breeder Farm

Travel: Occasional travel to KJC Farm and Breeder Farm

Reporting Cycle: Daily, weekly, and monthly reporting to the Sale and marketing Manager

Duties & Responsibilities

• Sales Administration
• Accountability: Support the Sales and Marketing Manager with daily sales administration and documentation.
• Receive and record customer orders accurately.
• Prepare quotations based on approved prices.
• Process sales orders and update sales records.
• Maintain customer information and sales files.
• Prepare daily, weekly, and monthly sales reports.
• Customer Support
• Accountability: Provide timely and friendly support to customers and follow up their orders.
• Respond to customer inquiries and provide basic product information.
• Follow up customer orders and update customers on order status.
• Coordinate with the relevant team on product delivery.
• Record and follow up customer complaints.
• Maintain good communication with customers.
• Sales & Marketing Support
• Accountability: Assist the Sales and Marketing Manager with routine sales and marketing activities.
• Assist with customer follow-up and potential customer lists.
• Assist in preparing marketing and promotional materials.
• Support promotions, customer visits, and sales activities.
• Collect basic customer and market information.
• Assist the Manager with other sales and marketing tasks.
• Sales Records & Reporting
• Accountability: Keep sales information accurate and provide reports on time.
• Keep customer and sales records up to date.
• Monitor pending and delayed customer orders.
• Check sales documents for completeness and accuracy.
• Prepare required sales reports on time.
• Report customer or sales issues to the Sales and Marketing Manager.
• Support meetings and sales-related activities.
• Coordinate with other departments when necessary.
• Perform other reasonable tasks assigned by the Sales and Marketing Manager.

Languages

• Khmer - Fluent
• English - Good is preferred

Qualifications

• Bachelor's Degree in Sales, Marketing, Business Administration, or a related field

Work History

• Sales, customer service, sales administration, or marketing for 1 to 2 years is preferred

General & Technical Skills

• Experience in order processing, customer communication, sales reporting, or a related role is an advantage.
• Experience in agriculture, livestock, food, or a related business sector is an advantage.
• Good understanding of sales administration, customer service, order processing, and basic sales processes.
• Proficiency in Microsoft Office, particularly Excel for sales tracking, basic formulas, sorting/filtering, and reporting.
• Ability to prepare quotations, sales orders, customer records, and sales reports accurately.
• Ability to use CRM, accounting, or sales management systems is an advantage.
• Basic understanding of sales and marketing concepts and customer relationship management.
• Proficiency in Khmer; working English is an advantage.

Soft Skills

• Strong communication and customer-service skills.
• Good organization, time management, and follow-up skills.
• High attention to detail and accuracy.
• Proactive, responsible, and able to work under deadlines.
• Good teamwork and interpersonal skills.
• Professional, honest, and respectful when dealing with customers and colleagues.
• Ability to resolve routine customer/order issues and escalate appropriately.