Customer Service Specialist
Location:
Salary: Salary not disclosed
Industries
🔗 Vacancy from an ATS
Job description
- College/ University graduation major in business / international trade/ logistics / transportation
- Sea freight experience is essential for this role (logistics / transportation / freight forwarding company)
- Use good application Outlook, Word, Excel.
- Foreign language: English, knowing Chinese is preferable.
- Ability to work under pressure.
- Thoughtful, honest, dynamic, good communication, Teamwork
- Contact with shipper for all necessary procedure supports.
- Responsible for day-to-day coordination, execution and tracking of sea import, export as well as transshipments.
- Prepare of essential shipping documentation on a daily basis.
- Follow up and updating customers on their import/export shipments.
- Communicate with carriers, terminals, oversea agents and internal Logistics team if need
- Ensure all shipment documentations are compliant with customs rules and regulations.
- Manage documentation flows; This includes all operational transactions such as bills of lading (B/L), packing lists, commercial invoices and certificates of origin, license etc.
- Handling of customer enquiries and requests professionally to maximize customers’ satisfaction.
- Other ad-hoc tasks, urgent duties and projects as well as assignments.
- Report to manager or upper level when required