Helpdesk Analyst
Job description
Sprinklr Helpdesk Analyst: Sprinklr has opened a Helpdesk Analyst role at its Bangalore office. The job post asks for 2-4 years of IT experience or a bachelor’s degree, so graduates with good IT knowledge can apply.Job search platform
Table of Contents
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- About Sprinklr
- Sprinklr Helpdesk Analyst Overview
- About the Helpdesk Analyst Role
- Key Responsibilities
- Eligibility Criteria for Sprinklr Helpdesk Analyst
- Who Can Apply
- Who Cannot Apply
- Required Skills
- Sprinklr Helpdesk Analyst Selection Process
- Why Join Sprinklr?
- How to Prepare for Sprinklr Helpdesk Analyst
- How to Apply for Sprinklr Helpdesk Analyst
- Apply Link for Sprinklr Helpdesk Analyst
- Final Words
- FAQs on Sprinklr Helpdesk Analyst
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You will give on-site IT support five days a week, set up laptops, fix hardware and software issues, support meeting rooms and AV for events, and help with employee onboarding.
About Sprinklr
Sprinklr is an AI-native platform for Unified Customer Experience Management (Unified-CXM), used for social media, marketing, ads and contact centres.
More than 1,900 enterprises and about 60% of the Fortune 100 use Sprinklr, and it has large offices in Gurgaon and Bangalore.
Sprinklr Helpdesk Analyst Overview
Here are the main details of Sprinklr Helpdesk Analyst at a glance:
Company Name Sprinklr Post Name Helpdesk Analyst Qualification Bachelor’s degree (or 2-4 years of IT experience) Experience Freshers & Experienced Expected Salary Rs 8.3 – 9.2 LPA (approx.) Job Location Bangalore
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About the Helpdesk Analyst Role
As a Helpdesk Analyst, you will provide on-site IT support at the Bangalore office and global support for Sprinklr users.
You will support macOS, Windows, Microsoft and Adobe apps, cloud SaaS tools, printers, phones and office networks.
You will set up laptops, run user inductions, troubleshoot hardware and do endpoint and antivirus deployments.
You will prepare devices and accounts for new joiners, and help with secure offboarding with HR and Security.
You will set up and manage AV equipment for executive meetings and events, and keep SOPs and knowledge articles updated.
Key Responsibilities
- Give on-site IT support
- Set up laptops and accounts
- Troubleshoot Mac and Windows
- Support meeting rooms and AV
- Handle onboarding and offboarding
- Maintain SOPs and guides
Eligibility Criteria for Sprinklr Helpdesk Analyst
Check the eligibility for Sprinklr Helpdesk Analyst before you apply:
- Bachelor’s degree, or 2-4 years of IT experience
- Good knowledge of macOS, Windows and Microsoft 365
- Basic idea of computer networks
- Jamf Pro / Mac management knowledge is a plus
- Excellent written and spoken communication
- Ready to work from the Bangalore office 5 days a week
Who Can Apply
- BCA, B.Sc IT and B.Tech graduates interested in IT support
- Graduates with hardware and networking certifications
- Candidates with 2-4 years of IT helpdesk experience
Who Cannot Apply
- Candidates looking for remote work (the role is on-site 5 days)
Required Skills
- macOS and Windows support
- Microsoft 365
- Networking basics
- AV and meeting room setup
- Customer service
Sprinklr Helpdesk Analyst Selection Process
Sprinklr has not listed the rounds. IT support hiring usually has:
- Online application on Sprinklr careers
- Recruiter screening
- Technical interview on Windows, Mac and networking
- Final interview
The rounds may change as per the hiring team. Follow the instructions you get on email.
Note: Job4freshers does not charge any money for job updates. Sprinklr also does not take any fee for hiring. If anyone asks you for money for this job, do not pay.
Why Join Sprinklr?
Here is why IT support aspirants should apply:
- A bachelor’s degree is accepted in place of experience
- Work with a global SaaS company
- Hands-on Mac, Windows and AV experience
- Support senior leaders and big events
- Strong pay for an IT support role
How to Prepare for Sprinklr Helpdesk Analyst
- Revise Windows and macOS troubleshooting basics.
- Learn Microsoft 365 admin basics: users, licences, Outlook issues.
- Revise networking: IP, DNS, DHCP and Wi-Fi.
- Read about Jamf or any Mac device management tool.
- Read the full job description on the official page once more before applying.
- Keep a one-page resume that clearly lists your skills, projects and internships.
- Go through our interview questions section for the HR round.
How to Apply for Sprinklr Helpdesk Analyst
Follow these simple steps to apply for Sprinklr Helpdesk Analyst (Helpdesk Analyst role):
- Click on the Apply Here button below.
- Click on Apply on the Sprinklr careers page.
- Create an account and fill in your details.
- Upload your resume and submit.
For any doubt related to this job, you can ask in the comment section.
Sprinklr Official Careers Page Click Here Freshers Jobs View Jobs Bangalore Jobs View Jobs Software/IT Jobs View Jobs
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Final Words
The Sprinklr Helpdesk Analyst opening is a solid IT support job in Bangalore that accepts a bachelor’s degree in place of experience. Apply soon through the official Sprinklr link above.
FAQs on Sprinklr Helpdesk Analyst
1. Can freshers apply for this job?
The post asks for 2-4 years of IT experience or a bachelor’s degree, so graduates can apply. Hands-on IT knowledge will help you stand out.
2. What is the salary?
The job post does not mention it. AmbitionBox has no data for this exact title, so we used Sprinklr IT Analysts (2-3 years), around Rs 8.3 to 9.2 LPA, based on limited data. A fresher offer may be lower.
3. Is it work from home?
No. It is on-site at the Bangalore office five days a week.
4. Which systems will I support?
macOS, Windows, Microsoft 365, Adobe apps, cloud SaaS tools, office networks, printers and AV equipment.
5. Where is the job location?
Bangalore, Karnataka.
⚠️ Disclaimer: All details of this job are taken from Sprinklr’s official career page. The salary given is an estimate, not an official figure from the company. Job4freshers does not give any job guarantee and does not charge any fee. Please read our Disclaimer and Privacy Policy.