CRM & Sales Manager

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Siemreap Province

Duties & Responsibilities

• Develop and implement effective sales strategies to achieve business objectives and revenue targets.
• Build and maintain strong relationships with existing and potential customers.
• Identify new business opportunities and develop strategies to expand the customer base.
• Manage and monitor sales activities to ensure targets and key performance indicators (KPIs) are achieved.
• Oversee customer inquiries, feedback, and complaints to ensure a high level of customer satisfaction.
• Develop and implement customer retention strategies to strengthen long-term customer relationships.
• Lead, supervise, and motivate the sales team to achieve individual and departmental targets.
• Monitor sales performance, analyze market trends, and prepare regular reports for management.
• Coordinate with relevant departments to improve sales operations and enhance the overall customer experience.
• Perform other related duties as assigned.

Benefits

• National Social Security Fund (NSSF) coverage.
• Seniority payments and leave entitlements in accordance with Cambodian Labour Law.
• Competitive salary based on qualifications and experience.
• Additional benefits in accordance with company policies.

Languages

• Khmer - Good
• English - Good
• Chinese - Simplified - Good is preferred

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Sales, or a related field.

Work History

• Experience in sales, customer relationship management (CRM), business development, or a related field for 3 years as a minimum
• At least in Supervisory or management experience for 1 year is preferred

General & Technical Skills

• Good understanding of CRM systems, sales strategies, and customer relationship management.
• Ability to analyze sales performance, customer data, and market trends.
• Good command of English and Khmer. Chinese language proficiency is an advantage.

Soft Skills

• Strong leadership, communication, negotiation, and interpersonal skills.
• Strong planning, problem-solving, and decision-making skills.
• Strong leadership, strategic thinking, results-oriented mindset, proactive attitude, and ability to work under pressure.