Quality Officer

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

The Quality Officer will be based at the NIPH laboratory and will work under the supervision and direction of the NIPH Laboratory Manager, in close coordination with relevant quality, technical, and ISO, EQA/PT teams.

ករណីកិច្ច និងការទទួលខុសត្រូវ

• Quality Management System for ISO/IEC 17043 (70%)
• Develop and Maintain the ISO/IEC 17043 Quality Management System
• Develop, implement, maintain, and continually improve the EQA/PT Quality Management System in line with ISO/IEC 17043 requirements.
• Develop and maintain quality policies, procedures, work instructions, forms, and records.
• Monitor implementation of the QMS and update documents based on operational needs and changes in accreditation requirements.
• Quality Assurance and Document Control
• Maintain effective documents and record control for all EQA/PT activities.
• Work with technical teams to establish quality requirements, technical specifications, and monitoring criteria.
• Ensure confidentiality, impartiality, traceability, and appropriate control of external providers and subcontractors.
• Risk Management, Internal Audit, and Corrective Action
• Identify and monitor quality risks and support implementation of appropriate control measures.
• Plan and coordinate internal audits and follow up audit findings and nonconformities.
• Coordinate root cause analysis, corrective actions, and monitoring of their effectiveness.
• Monitor quality indicators and report significant quality issues to the NIPH Laboratory Manager.
• Management Review, Competence, and Accreditation Preparation
• Coordinate management reviews and compile relevant quality indicators, audit results, risks, and corrective actions.
• Support staff training, competency assessment, and maintenance of competence records.
• Coordinate readiness activities, documentation, and follow-up actions for ISO/IEC 17043 accreditation assessments.
• Maintain accreditation records and coordinate with the accreditation body under the direction of the NIPH Laboratory Manager.
• . Quality Management System for ISO 15189 (30%)
• Support Maintenance and Improvement of ISO 15189 Accreditation
• Support implementation and continual improvement of the laboratory QMS in accordance with ISO 15189.
• Assist in developing and monitoring annual and quarterly quality improvement plans and indicators.
• Follow up with the eight laboratories and NIPH OPD/Microbiology on identified quality gaps and agreed improvement actions.
• Document Control, Internal Audit, and Corrective Action
• Support maintenance and periodic review of the laboratory document control system.
• Assist in planning and conducting internal audits and quality inspections.
• Follow up nonconformities, root cause analysis, corrective actions, and improvement activities.
• Management Review and Quality Monitoring
• Support preparation and coordination of ISO 15189 management review meetings.
• Compile and monitor quality indicators, audit findings, corrective actions, and other relevant quality data.
• Support preparation and follow-up for surveillance and reassessment activities.
• . Coordination, Reporting, and Other Duties
• Work closely with the NIPH Laboratory Manager and relevant technical, quality, and ISO, EQA/PT teams.
• Provide regular updates on quality activities, identified gaps, corrective actions, and accreditation progress.
• Seek direction from the NIPH Laboratory Manager on significant quality issues, risks, or accreditation concerns.
• Perform other relevant duties assigned by the NIPH Laboratory Manager and NIPH management.

ភាសា

• អង់គ្លេស - កម្រិតល្អត្រូវបានផ្តល់អាទិភាព

កម្រិតវប្បធម៌

• បរិញ្ញាបត្រ ផ្នែក Medical Laboratory Science/Technology, biological sciences, public health, quality management, or another relevant field.គឺត្រូវការចាំបាច់

ប្រវត្តិការងារ

• Relevant experience in laboratory or quality managementរយៈពេល ១ ឆ្នាំ យ៉ាងតិច

ជំនាញទូទៅ និងបច្ចេកទេស

• Knowledge or experience with laboratory Quality Management Systems, ISO 15189, and/or ISO/IEC 17043.
• Experience in quality documentation, internal audit, root cause analysis, and corrective action is preferred.
• Good planning, coordination, analytical, problem-solving, and report-writing skills.
• Good written and spoken English and proficiency in Microsoft Office.

Duties & Responsibilities

• Quality Management System for ISO/IEC 17043 (70%)
• Develop and Maintain the ISO/IEC 17043 Quality Management System
• Develop, implement, maintain, and continually improve the EQA/PT Quality Management System in line with ISO/IEC 17043 requirements.
• Develop and maintain quality policies, procedures, work instructions, forms, and records.
• Monitor implementation of the QMS and update documents based on operational needs and changes in accreditation requirements.
• Quality Assurance and Document Control
• Maintain effective documents and record control for all EQA/PT activities.
• Work with technical teams to establish quality requirements, technical specifications, and monitoring criteria.
• Ensure confidentiality, impartiality, traceability, and appropriate control of external providers and subcontractors.
• Risk Management, Internal Audit, and Corrective Action
• Identify and monitor quality risks and support implementation of appropriate control measures.
• Plan and coordinate internal audits and follow up audit findings and nonconformities.
• Coordinate root cause analysis, corrective actions, and monitoring of their effectiveness.
• Monitor quality indicators and report significant quality issues to the NIPH Laboratory Manager.
• Management Review, Competence, and Accreditation Preparation
• Coordinate management reviews and compile relevant quality indicators, audit results, risks, and corrective actions.
• Support staff training, competency assessment, and maintenance of competence records.
• Coordinate readiness activities, documentation, and follow-up actions for ISO/IEC 17043 accreditation assessments.
• Maintain accreditation records and coordinate with the accreditation body under the direction of the NIPH Laboratory Manager.
• . Quality Management System for ISO 15189 (30%)
• Support Maintenance and Improvement of ISO 15189 Accreditation
• Support implementation and continual improvement of the laboratory QMS in accordance with ISO 15189.
• Assist in developing and monitoring annual and quarterly quality improvement plans and indicators.
• Follow up with the eight laboratories and NIPH OPD/Microbiology on identified quality gaps and agreed improvement actions.
• Document Control, Internal Audit, and Corrective Action
• Support maintenance and periodic review of the laboratory document control system.
• Assist in planning and conducting internal audits and quality inspections.
• Follow up nonconformities, root cause analysis, corrective actions, and improvement activities.
• Management Review and Quality Monitoring
• Support preparation and coordination of ISO 15189 management review meetings.
• Compile and monitor quality indicators, audit findings, corrective actions, and other relevant quality data.
• Support preparation and follow-up for surveillance and reassessment activities.
• . Coordination, Reporting, and Other Duties
• Work closely with the NIPH Laboratory Manager and relevant technical, quality, and ISO, EQA/PT teams.
• Provide regular updates on quality activities, identified gaps, corrective actions, and accreditation progress.
• Seek direction from the NIPH Laboratory Manager on significant quality issues, risks, or accreditation concerns.
• Perform other relevant duties assigned by the NIPH Laboratory Manager and NIPH management.

Languages

• English - Good is preferred

Qualifications

• Bachelor's Degree in Medical Laboratory Science/Technology, biological sciences, public health, quality management, or another relevant field. is required

Work History

• Relevant experience in laboratory or quality management for 1 year as a minimum

General & Technical Skills

• Knowledge or experience with laboratory Quality Management Systems, ISO 15189, and/or ISO/IEC 17043.
• Experience in quality documentation, internal audit, root cause analysis, and corrective action is preferred.
• Good planning, coordination, analytical, problem-solving, and report-writing skills.
• Good written and spoken English and proficiency in Microsoft Office.

职责和责任

• Quality Management System for ISO/IEC 17043 (70%)
• Develop and Maintain the ISO/IEC 17043 Quality Management System
• Develop, implement, maintain, and continually improve the EQA/PT Quality Management System in line with ISO/IEC 17043 requirements.
• Develop and maintain quality policies, procedures, work instructions, forms, and records.
• Monitor implementation of the QMS and update documents based on operational needs and changes in accreditation requirements.
• Quality Assurance and Document Control
• Maintain effective documents and record control for all EQA/PT activities.
• Work with technical teams to establish quality requirements, technical specifications, and monitoring criteria.
• Ensure confidentiality, impartiality, traceability, and appropriate control of external providers and subcontractors.
• Risk Management, Internal Audit, and Corrective Action
• Identify and monitor quality risks and support implementation of appropriate control measures.
• Plan and coordinate internal audits and follow up audit findings and nonconformities.
• Coordinate root cause analysis, corrective actions, and monitoring of their effectiveness.
• Monitor quality indicators and report significant quality issues to the NIPH Laboratory Manager.
• Management Review, Competence, and Accreditation Preparation
• Coordinate management reviews and compile relevant quality indicators, audit results, risks, and corrective actions.
• Support staff training, competency assessment, and maintenance of competence records.
• Coordinate readiness activities, documentation, and follow-up actions for ISO/IEC 17043 accreditation assessments.
• Maintain accreditation records and coordinate with the accreditation body under the direction of the NIPH Laboratory Manager.
• . Quality Management System for ISO 15189 (30%)
• Support Maintenance and Improvement of ISO 15189 Accreditation
• Support implementation and continual improvement of the laboratory QMS in accordance with ISO 15189.
• Assist in developing and monitoring annual and quarterly quality improvement plans and indicators.
• Follow up with the eight laboratories and NIPH OPD/Microbiology on identified quality gaps and agreed improvement actions.
• Document Control, Internal Audit, and Corrective Action
• Support maintenance and periodic review of the laboratory document control system.
• Assist in planning and conducting internal audits and quality inspections.
• Follow up nonconformities, root cause analysis, corrective actions, and improvement activities.
• Management Review and Quality Monitoring
• Support preparation and coordination of ISO 15189 management review meetings.
• Compile and monitor quality indicators, audit findings, corrective actions, and other relevant quality data.
• Support preparation and follow-up for surveillance and reassessment activities.
• . Coordination, Reporting, and Other Duties
• Work closely with the NIPH Laboratory Manager and relevant technical, quality, and ISO, EQA/PT teams.
• Provide regular updates on quality activities, identified gaps, corrective actions, and accreditation progress.
• Seek direction from the NIPH Laboratory Manager on significant quality issues, risks, or accreditation concerns.
• Perform other relevant duties assigned by the NIPH Laboratory Manager and NIPH management.

语言

• 英语 - 好的是首选

资格

• 学士学位 在Medical Laboratory Science/Technology, biological sciences, public health, quality management, or another relevant field.是必须的

工作经历

• Relevant experience in laboratory or quality management 1年 至少

一般和技术技能

• Knowledge or experience with laboratory Quality Management Systems, ISO 15189, and/or ISO/IEC 17043.
• Experience in quality documentation, internal audit, root cause analysis, and corrective action is preferred.
• Good planning, coordination, analytical, problem-solving, and report-writing skills.
• Good written and spoken English and proficiency in Microsoft Office.