Senior Public Banking Support Specialist
Grade: senior
Location:
Salary: Salary not disclosed
🏢 Vacancy from the company's career page
Job description
JOB RESPONSIBILITIES
- Handle request to cancel E-Power failed transactions (WING over); forward finance emails to Bill Pay Resolution
- Seek support from Card Team to inform WCX of trxn. reversal
- Ensure compliance and accuracy in handling government/utility cases
- Process cancellation of wrong payment (bill number/amount) and coordinate with licensee
- Check status of E-Power transactions in portal Ensure complaints and supports needed are timely resolved and responsed - dispute cases, frauds, etc.
- Generate statements or report as requested by partners
- Monitor general issues in any channels of communication
- Provides report reconciliation as requested by the Public Banking team
- Ad-hoc tasks (Mkt / POSM matertials request, arragement, delivery,..)
JOB REQUIREMENTS
- Understanding of public banking processes, government-related transactions
- Knowledge of utility bill processing flow (EDC, MPWT, PPSHV…...)
- Basic payment dispute resolution knowledge
- 3 years in banking operations support or payment processing
- Experience in handling biller transactions preferred
- Experience working with government stakeholders is a plus