Senior Public Banking Support Specialist

JOB RESPONSIBILITIES

• Handle request to cancel E-Power failed transactions (WING over); forward finance emails to Bill Pay Resolution
• Seek support from Card Team to inform WCX of trxn. reversal
• Ensure compliance and accuracy in handling government/utility cases
• Process cancellation of wrong payment (bill number/amount) and coordinate with licensee
• Check status of E-Power transactions in portal Ensure complaints and supports needed are timely resolved and responsed - dispute cases, frauds, etc.
• Generate statements or report as requested by partners
• Monitor general issues in any channels of communication
• Provides report reconciliation as requested by the Public Banking team
• Ad-hoc tasks (Mkt / POSM matertials request, arragement, delivery,..)

JOB REQUIREMENTS

• Understanding of public banking processes, government-related transactions
• Knowledge of utility bill processing flow (EDC, MPWT, PPSHV…...)
• Basic payment dispute resolution knowledge
• 3 years in banking operations support or payment processing
• Experience in handling biller transactions preferred
• Experience working with government stakeholders is a plus