Senior Membership Services Executive

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

Reporting Line: Membership Services Manager

The Senior Membership Services Executive (SMSE) plays a pivotal execution and senior coordination role within CAMFEBA's Membership Services Department. Reporting directly to the Membership Services Manager, the SMSE supports day-to-day operational leadership, team coaching, and high-impact membership growth strategies. The role is essential in maintaining strong relationships with enterprise members, driving annual membership renewals, deploying client needs assessments, and organizing corporate events and specialized training programs.

This position bridges tactical field execution and operational management. The SMSE leads direct client visits, conducts training needs research, assists with trainer sourcing and course outline standardization, and ensures smooth logistics and quality execution for CAMFEBA's seminars, workshops, and business networking events.

Under the supervision and monitoring of Department Head, Senior Membership Services Executive is responsible for, but not limited to, the following duties and responsibilities:

Duties & Responsibilities

• Operational Support & Junior Staff Mentorship:
• Assist the Membership Services Manager in coordinating daily departmental operations and tracking weekly teamwork plans.
• Provide peer coaching, operational guidance, and On-the-Job Training (OJT) to junior officers and assistants.
• Monitor team progress against monthly sales targets, membership renewal KPIs, and operational deliverables. Support budget tracking and cost-saving initiatives across event operations and department administrative workflows. Participate in identifying team skill gaps to assist in staff capability development planning.
• Membership Engagement, Acquisition & Client Need Assessment:
• Execute membership growth initiatives by identifying, contacting, and pitching CAMFEBA membership benefits to prospective corporate clients.
• Lead the distribution and analysis of Client Need Assessments (CNA) to identify member expectations, compliance challenges, and HR training priorities.
• Maintain proactive member relations, serving as a primary operational liaison for member inquiries, feedback, and service requests.
• Coordinate the annual membership renewal cycle, preparing quotation packages, tracking invoices, and following up with enterprise members to ensure high retention rates.
• Sales Promotion, Direct Outreach & Marketing Execution:
• Conduct regular corporate field visits to present CAMFEBA's portfolio of services to HR heads, plant managers, and executive directors.
• Assist management in drafting marketing strategies and promotional campaigns for new service offerings and annual events.
• Maintain and update the department’s client relationship management (CRM) database to ensure accurate tracking of leads, visits, and member records.
• Represent the membership team during key networking sessions and promotional activities.
• End-to-End Event & Training Program Facilitation:
• Research, identify, and contact qualified local and international trainers, guest speakers, and subject-matter experts.
• Collaborate with external trainers to review, format, and finalize training course outlines, session plans, and training materials.
• Support the development and maintenance of CAMFEBA's annual training and event schedule.
• Lead on-site operational facilitation for events, workshops, and training courses—including session plan preparation, kit preparation, registration management, and live support.
• Collect and review post-event evaluation reports, trainer feedback, and training tools to continuously enhance program quality.
• Conduct ongoing market research into innovative training tools, methodologies, and trending business topics.
• Organizational Representation & Strategic Tasks:
• Represent CAMFEBA at relevant employer workshops, member forums, and partner coordination meetings as delegated.
• Perform other related duties and administrative assignments as directed by the Membership Services Manager or Executive Management.

Languages

• Khmer - Fluent
• English - Fluent

Qualifications

• Bachelor's Degree in Business administration, Marketing, Human Resource Management, International Relations, Public Relations, or a related field.

General & Technical Skills

• Minimum of 2 to 4 years of solid experience in corporate sales, membership services, business development, or event/training coordination.
• Experience working within a business association, chamber of commerce, employer organization, private consulting firm, or NGO context is highly preferred.
• Proven track record of client outreach, sales target achievement, and event facilitation.
• Demonstrated capability in event planning, seminar facilitation, and customer account management.
• Strong understanding of corporate outreach dynamics and client relationship management.
• Foundational knowledge of Cambodia’s business environment, labor context, or HR training market is a strong advantage.
• Advanced skills in MS Office (Word, Excel, PowerPoint) and familiarity with digital communication tools.
• Professional mastery in written and spoken Khmer and English, with strong skills in drafting business emails, proposals, and promotional materials in both languages.

Soft Skills

• Proven peer-mentoring skills with the ability to lead by example and guide junior team members.
• High integrity, strong work ethic, professional etiquette, and ability to work under pressure with minimal supervision.
• Excellent organization, multi-tasking, and problem-solving abilities.