Executive Assistant & Client Relations Officer

Workplace Circumstances

• Environment: Office
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

Reporting directly to the Managing Director, you will handle client enquiries in Khmer and English, translate business and government documents, organise and host meetings, and keep our Phnom Penh office running smoothly. You will be trained in the AI and automation tools we use and will help us adopt new ones. Working days are Monday to Friday, 8:00-17:00, with occasional travel to Siem Reap.

Duties & Responsibilities

• Answer client and partner enquiries by phone, Telegram, email and in person, in Khmer and English.
• Translate business documents, letters, proposals and government forms between English and Khmer to a professional standard.
• Interpret in meetings and calls between the Managing Director and Khmer-speaking clients, officials and partners.
• Organise and host meetings: schedule them, prepare agendas, welcome guests, take minutes and follow up on action items.
• Draft and send formal letters and correspondence in Khmer to banks, ministries and government agencies.
• Manage the Managing Director's calendar, travel and appointments.
• Keep client records, files and the CRM up to date.
• Use AI tools (such as ChatGPT/Claude, automation platforms and messaging tools) in daily work, and help test new technology.
• Support basic office administration: invoices, receipts, filing and supplies.
• Other tasks as assigned by the Managing Director.

Benefits

• Allowance – Mobile/Internet
• Facilities – Safe & Clean Working Conditions
• Paid Leave - Maternity / Paternity
• Paid Leave – Annual
• Paid Leave – Illness
• Policy - No Harassment or Discrimination
• Policy – Provident Fund / (NSSF)
• Training – In-House Programs
• Festival bonus (Khmer New Year & Pchum Ben)
• Seniority payment under Cambodian Labour Law
• Laptop provided
• Hands-on training in AI and FinTech tools
• Modern serviced office in the BRED Bank Building, Preah Norodom Boulevard

Languages

• Khmer - Fluent is required
• English - Good is required

Qualifications

• High School Diploma is required
• Bachelor's Degree in Business Administration, English, Law, International Relations, Finance or a related field is preferred

Work History

• Administration, client service, executive support or translation in Financial (Banks, Microfinance) for 3 to 5 years is preferred

General & Technical Skills

• Business-level translation between English and Khmer, written and spoken
• Formal written Khmer (letters, government and bank correspondence) and accurate Khmer Unicode typing
• Confident with Microsoft Office or Google Workspace (Word/Docs, Excel/Sheets), email and Telegram
• Willing and keen to learn new technology, including AI tools
• Knowledge of Cambodian government procedures or the banking/finance sector is an advantage
• Cambodian national

Soft Skills

• Professional presentation; confident hosting meetings and speaking with senior clients and officials
• Clear, friendly and professional on the phone
• Self-driven and motivated; works well with little supervision
• Well organised, with strong attention to detail
• Trustworthy with confidential client information