Sale and Customer Service Officer

Workplace Circumstances

• Environment: Hospitality / Hotel
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

Working hours:

• Mondays-Fridays (8:00am-12:00pm & 1:00pm-5:30pm)
• Saturdays (8:00am-12:00pm)

Duties & Responsibilities

• Find new customer and corporate clients
• Follow up with potential customers
• Build good relationships with companies and agencies
• Prepare contracts
• Follow up on renewals for long stay guests
• Handle complaints politely
• Understand and respond to their requests
• Build good relationships with residents
• Work with front office, housekeeping, maintenance and accounting
• Execute other tasks as assigned by the management.

Benefits

• Competitive salary based on qualifications, seniority pay and annual bonuses
• NSSF and private insurance
• Annual leave and other benefits in accordance to the Labor Laws
• Opportunities for professional development and networking.

Languages

• Khmer - Good
• English - Good

Qualifications

• Bachelor's Degree in Business Administration, Hospitality or a related field (or equivalent professional experience) as a minimum

Work History

• Experience in sale and customer service, property management, hospitality for 1 to 2 years as a minimum

General & Technical Skills

• A related supervisory role (preferrable experience with serviced apartments).
• Verbal and written proficiency in Khmer and English (and/or other languages)
• Knowledge in Microsoft Office, e-mail, internet and other application.

Soft Skills

• Strong organizational skills and attention to detail