Admissions Manager

Workplace Circumstances

• Environment: Educational (schools / universities etc.)
• Languages: English, Khmer
• Location: Phnom Penh

Duties & Responsibilities

• Own the admissions journey, providing a seamless, warm and professional experience for every family from first contact through to enrolment.
• Develop trusted relationships with prospective parents by listening carefully, anticipating their concerns, and responding with empathy, clarity, and confidence.
• Organise and conduct school tours, entrance assessments, open mornings, and
• orientation events with poise and personal attention.
• Support the strategic growth of the school through proactive admissions engagement and careful stewardship of applicant pipelines.
• Maintain and manage admissions records, ensuring accuracy, confidentiality and meaningful data analysis to support strategic decisions.
• Collaborate across departments, liaising regularly with academic staff, marketing, finance, and operations to ensure alignment and efficiency.
• Represent the school at educational events and parent engagement activities, both locally and internationally when needed.
• Support marketing initiatives by providing insight into parent needs, assisting with messaging, and contributing to admissions communications and campaigns.

Languages

• English - Fluent
• Khmer - Fluent

Qualifications

• Bachelor's Degree
• Master's Degree

Work History

• Customer-facing role, ideally within the education or high-end service sector for 3 years as a minimum

General & Technical Skills

• Educated to degree level or equivalent.
• Demonstrated ability to manage and nurture client relationships with discretion and professionalism.
• Familiarity with CRM systems and/or admissions platforms.
• Prior experience in a British or international school setting.
• Understanding of the British curriculum and independent school ethos.
• Additional language skills, including Khmer, are a plus.

Soft Skills

• Naturally warm and welcoming, with the ability to immediately put families at ease.
• Emotionally intelligent and empathetic, able to respond sensitively to diverse family circumstances and cultural expectations.
• Highly articulate, with excellent listening and communication skills across cultures and contexts.
• Discreet and trustworthy, often handling confidential or sensitive matters with tact and care.
• Resilient and calm under pressure, able to maintain professionalism during busy periods and navigate competing demands gracefully.
• Proactive and solutions-oriented, with a mindset focused on service, progress, and continuous improvement.
• Culturally agile, genuinely interested in people and comfortable working within a diverse, international environment.
• Positive, can-do attitude, with a sense of humour and a willingness to go the extra mile to support families and colleagues alike.
• Organised, detail-oriented and efficient, with strong time management and prioritisation skills.
• Confident using digital tools and data systems to track admissions progress and inform strategy.
• Collaborative team player, willing to contribute ideas, learn from others, and build strong internal partnerships.
• Committed to the values of a holistic and high-quality British education.