Systems Support Analyst

FacebookWhatsAppTwitterEmailShare

Ciena Recruitment 2026: Ciena Recruitment 2026 is hiring Global PMO Systems Support Analysts in Gurugram/Remote India. Freshers and experienced graduates can apply online for this full-time support role involving Salesforce, Kantata, and Freshdesk.Recruitment services

🔍 About Ciena:

Ciena is a networking systems, services, and software company. We help our clients build more adaptive networks in response to the constantly changing demands of their users—businesses and consumers alike. We deliver best-in-class networking technology through high-touch consultative relationships, backed by 26 years of experience in building the world’s most complex networks. From our founding, Ciena has always been a pioneer in the networking industry. Coupled with innovation, our growth and success have been built on our ability to partner with clients—delivering the solutions they require to evolve their networks. What they demand today is changing, driven by changing end-user behaviour.

💼 Job Role: Systems Support Analyst

Location: Gurugram (Work From Home)

Freshers Jobs by City Bangalore Jobs Chennai Jobs Delhi NCR Jobs Hyderabad Jobs Mumbai Jobs Pune Jobs

📝 Job Description:

• Monitor, manage, and resolve incoming support tickets through Freshdesk related to Salesforce and Kantata.
• Investigate and troubleshoot system issues, user inquiries, data discrepancies, and process-related questions.
• Escalate complex technical or functional issues to appropriate internal teams while maintaining ticket ownership and follow-up.
• Track ticket status, resolution times, and recurring issues to drive continuous improvement.
• Maintain documentation of ticket resolutions, troubleshooting activities, and support procedures.
• Collaborate with system owners and technical teams to resolve issues involving Salesforce, Kantata, and connected systems.
• Develop and maintain system documentation, knowledge articles, FAQs, and user support materials.

Requirements:

• Education: Bachelor’s degree in Business Administration, Information Systems, Technology, Project Management, or a related field, or equivalent practical experience.
• Experience: Recent graduate or approximately 3 years of relevant professional experience.
• Strong analytical and problem-solving skills with application of issue investigation and solution identification.
• Excellent written and verbal communication skills.
• Strong attention to detail, organizational skills, and ability to manage multiple requests simultaneously.
• Ability to learn new software applications, systems, and business processes.
• Ability to collaborate with colleagues across different functions and geographic regions.

Nice to Haves:

• Experience with Salesforce records, workflows, reporting, or user support.
• Experience with Kantata (formerly Mavenlink) in a project management or professional services environment.
• Experience with Freshdesk, ServiceNow, Jira Service Management, or another ticketing/support platform.
• Application of telecommunications or networking industry knowledge.
• Application of project management processes, professional services operations, or project lifecycle management.
• Experience investigating data discrepancies, troubleshooting system issues, or supporting enterprise applications.
• Exposure to business process documentation, system testing, or continuous improvement activities.

Join Our Telegram Group for Instant Job Notification

📌 Eligibility Criteria

• Qualification: Bachelor’s Degree

• Work Experience: 0 – 3 Years

Interview Questions Core Java Interview Questions Hibernate Interview Questions Java Servlets Interview Questions JDBC Interview Questions Python Interview Questions Spring Interview Questions SQL Interview Questions Top 30 HR Interview Questions with Answers For Freshers

✅ How to Apply for Ciena Recruitment 2026?

Interested candidates can apply online by clicking the application link below:

👉 Click Here to Apply Now