Operations Executive

Description

• Primarily handle all complaint matters related to insurance policies, unsatisfactory claim
settlements, fraud claims, appeals, denials of claims, payment delay, etc.
• Liaise with Panel Hospitals/Clinics and Medical Service Providers during complaints handling
• Ensure complaints are followed up and settled within the SLA
• Handle medical evac/ assistance case as per case-by-case requirement
• Arrange Medical Insurance cards to print out and deliver to member companies and organizations.
• Create designs for social media channels when required
• Perform assigned duties according to the operations needs
• Participate in conducting and developing team training
• Responsible for enforcing company policies and procedures within the office at all times
• Liaise with different departments for smooth operations internally
• Perform assigned tasks by Team Leader and Managers

Requirements

• Holder of bachelor degree or with clear of educational matters
• Minimum 1–2 years of experience in customer service, complaint handling, or operations support.
• Must have efficient communication skill with insured members via email in both English and Myanmar language (English Proficiency will be examined)
• Must have ability to confidently use Ms Office suites, email and internet.
• Fast learner and able to work under pressure

Benefits

• • Annual Bonus

• Ferry Provided
• Medical Benefits
• Lunch Provided Twice a Month
• Saturdays, Sundays & Public Holidays off, except when WFH overtime assignments are required based on operational needs
• Training Opportunities
• Career advancement opportunities based on performance