Senior QA and UAT Officer

• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, Banking & Finance, Business Administration or a related discipline.
• Typically 3-5 years of relevant experience in Quality Assurance, Software Testing UAT, Business Analysis, Application Support or a similar role.
• Previous experience within a Cambodian bank, microfinance institution, finance company, insurance company, fintech, payment company or financial technology environment is strongly preferred.
• Practical understanding of financial business processes, transaction flows, reconciliations and operational controls.
• Experience working with software development teams, technology vendors and business users in project environments.
• Technical Skills
• Web and mobile application testing.
• Basic SQL and database validation capability.
• Jira or similar defect / project management tools.
• Test case, test evidence and defect management practices.
• Exposure to Core Banking Systems, Loan Origination Systems, Insurance Core Systems, Digital Banking, Payment Systems, REST APIs or system integrations is an advantage, but is not mandatory.
• Experience with test automation tools is an advantage but is not mandatory.
• API testing using Postman or similar tools is an advantage but is not mandatory.
• Cambodian Sector&Regulatory Exposure
• Understanding of banking, microfinance, finance, payments or insurance operations in Cambodia.
• Familiarity with National Bank of Cambodia(NBC) requirements and the Cambodian digital payments ecosystem is an advantage.
• Insurance industry process knowledge and exposure to Insurance Regulator of Cambodia requirements is an advantage.
• Awareness of KYC, AML-related workflows, internal controls, audit requirements and regulatory reporting expectations in financial institutions.
• Khmer: Native / fluent.
• English: Good working proficiency, particularly for reading technical documents, writing test cases,reporting defects and communicating

Main Responsibilities:
*Quality Assurance & Testing

• Review Business Requirement Documents (BRDs), functional specifications, user stories, process flows and solution designs to identify test requirements and gaps.
• Prepare comprehensive test plans, test scenarios, test cases, test scripts and expected results.
• Perform functional, integration, system, regression, smoke, end-to-end and production verification testing.
• Execute positive and negative test scenarios to validate system behavior under normal, exception and failure conditions.
• Validate web applications, mobile applications, APIs, backend systems, reports, interfaces and system integrations.
• Verify data accuracy across integrated systems, databases, reports and reconciliation outputs.
• Retest defect fixes and conduct regression testing before recommending release readiness.
• Maintain complete testing evidence and documentation for project governance, audit and control requirements.

*User Acceptance Testing (UAT)

• Plan, coordinate and support UAT activities with business users and relevant departments.
• Translate business requirements into practical UAT scenarios, acceptance criteria and business test scripts.
• Guide business users during UAT execution and ensure evidence is captured consistently.
• Track UAT progress, open issues, dependencies and resolution timelines.
• Facilitate UAT sign-off from relevant business owners before production deployment.
• Ensure critical end-to-end business processes are thoroughly tested before go-live.

*Banking, Finance & Insurance Testing Scope

• Customer onboarding, KYC and customer maintenance processes.
• Loan origination, approval, disbursement, repayment, rescheduling, collection and recovery workflows.
• Deposit and savings products, interest, fees, penalties and charges.
• Payments, fund transfers, reconciliation and transaction processing.
• Accounting entries, General Ledger integration and financial posting validation.
• Mobile banking, digital channels, payment integrations, APIs and third-party systems.
• Customer, management, financial and regulatory reporting.
• Insurance policy issuance, premium calculation and collection, claims, renewals, cancellations and commission calculations.

*Defect & Issue Management

• Identify, document and report system defects clearly with expected results, actual results, screenshots, logs and supporting evidence.
• Assign appropriate severity and priority based on business and operational impact.
• Coordinate with developers, vendors and project teams for issue investigation and resolution.
• Retest resolved defects, validate fixes and confirm closure.
• Maintain defect registers and provide clear testing status updates to project and management teams.
• Escalate critical issues that may impact project timelines, customer experience, financial accuracy or production stability.

*Project & Release Support

• Participate in requirement discussions, solution walkthroughs, demos, project meetings and release planning sessions.
• Support SIT, UAT, pilot testing, go-live readiness and post-implementation validation.
• Perform agreed production verification after deployments or major changes.
• Support root-cause analysis for production incidents where testing or system behavior is involved.
• Contribute to improving QA, UAT, change management and release management practices.