Customer Service Officer

Workplace Circumstances

• Environment: Educational (schools / universities etc.)
• Languages: English, Khmer
• Location: Phnom Penh

Position Summary

Location : The Commune building and Boeung keng kang campus

Schedule : 09:00AM - 18:00PM (Wednesday - Sunday)

Gender : Female

Duties & Responsibilities

• Respond to inquiries from parents and students via phone, social media (FB, Telegram), and in person.
• Provide detailed information about the school’s programs, classes fees, and schedules.
• Handle registration and enrollment processes.
• Address and resolve any issues or complaints promptly and professionally.
• Maintain accurate records of student information and communications.
• Assist in administrative tasks as needed.
• Front Desk Management: Greet students and Parents/Customer, ensure a clean and organised reception area.
• Customer Assistance: Answer questions, provide information, class tour
• Communication: Handle phone calls and inquiries about school schedules and programs.
• Support Tasks: Assist with filing, check student attendance & journey books and prepare school documents. Provide support & monitor to weekend staff (PT) and assist with any special projects or tasks as assigned.

Languages

• English - Fluent
• Khmer - Fluent

General & Technical Skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Basic knowledge of office equipment (phone systems, printers, etc.).
• Fluent in English and Khmer; additional languages are an advantage.

Soft Skills

• Good verbal and written communication skills.
• Strong interpersonal skills with a friendly and approachable demeanour.
• Ability to multitask and handle a busy work environment.