Sales Supervisor

Job Description

Job Overview
The SALES SUPERVISOR – FLAGSHIP STORES will manage the daily commercial operations, aesthetic standards, and customer service delivery of our premier brick-and-mortar showroom in Phnom Penh. This role focuses on maximizing direct-to-consumer (D2C) conversion rates, maintaining high customer experience, visual merchandising standards, and serving as the primary physical bridge to our on-site localized technical repair center.
Key responsibilities:

• Strategic Growth: focus on wholesales channels

. Develop annual sales budget, reforecast quarterly sales, and estimate month to date/monthly sales
Develop annual order plan, and reforecast monthly actual order
. Initiate and implement route to market/penetration strategy by each brand, product lines
Provide regular competitors updates, propose proactive/responsive strategy

• Dealer Network Management:

. Oversee retail floor staff, set monthly individual sales quotas, and manage cash reconciliation processes
. Ensure staff eloquently pitch the unique value proposition of our products and services to easily overcome cheap grey-market consumer objections.
. Act as the initial over-the-counter hardware swap gateway. Inspect returned customer units for factory defects versus physical drop/liquid damage before routing items to the service depot.

• Team Leadership: if there are direct reports

. Manage, mentor, and evaluate the performance of direct reports
. Provide on job training, site support to each direct reports to ensure that their performance are met expectation

• Customer Relationship Management:

. Build strong relationship with key customers, and partners
. Ensure information in CRM are up to date
. Be accountable all customer feedbacks, complaints

• Monitor sales performance and implement action plans to achieve sales targets.
• Monitor product displays, stock availability, and inventory coordination.
• Implement sales promotions and identify business growth opportunities.
• Prepare sales reports and ensure compliance with company policies.

Job Requirements

• Bachelor's degree in business administration, Sales, Marketing, or a related field.
• Minimum 2–3 years of retail sales experience, preferably in a supervisory role.
• Proficiency in Microsoft Office and CRM systems.
• Target-driven, customer-oriented, and accountable.
• Outgoing personality, high emotional intelligence, and excellent frontline problem-solving skills under customer pressure. professional negotiation skills, fluency in Khmer and English (Chinese proficiency is a major advantage).