Customer Service & Sales Support Representative

Job Description

Company: KiuQ.COM.CO., LTD.

About the Position
KiuQ.COM.CO., LTD. is looking for an Amazon & eBay Customer Service & Sales Support Representative to communicate with customers through Amazon.com, eBay.com, our official websites, email, and phone call.
This is a customer service and sales-support position focused on existing customers and interested buyers, not a random or unsolicited cold-calling job. You will communicate with customers who have contacted us, purchased our products, or shown interest in our equipment.

Main Responsibilities

• Answer customer calls and respond to customer questions.
• Follow up with customers from Amazon, eBay, and our websites.
• Contact interested customers and introduce suitable products.
• Provide basic product, order, shipping, and delivery information.
• Help customers with questions or problems and coordinate with the appropriate team.
• Follow up with potential customers and identify sales opportunities.
• Arrange customer calls or meetings with the sales team when needed.
• Keep customer information and follow-up records updated in the company system.
• Communicate professionally with customers before and after their purchase.

Product Knowledge & Training
You will undergo comprehensive training on our full catalog, equipment lines, and internal procedures. You should be prepared and eager to learn:

• Detailed product features, specifications, and applications
• Available machinery models, equipment types, attachments, and accessories
• Basic purchasing processes, lead times, and shipping/order workflows
• Standard customer FAQs and technical troubleshooting basics.

Working Schedule
Our business operates 7 days a week. Employees receive 2 days off per week.

• Day Shift: 9:00 AM – 7:00 PM
• Night Shift: 11:00 PM – 9:00 AM

Shift assignment will be discussed during the interview.

Job Requirements

•Communication: Strong spoken and written English skills, excellent active listening abilities, and confident and professional phone etiquette.
•Interpersonal Skills: Friendly, patient, responsible, and customer-focused attitude with active listening abilities.
•Sales Support Aptitude: Comfortable discussing products, asking discovery questions, and making follow-up calls with warm leads.
•Technical & Computer Skills: Proficiency in standard office applications, email management, online platforms, and web-based CRM systems.
•Adaptability: Fast learner capable of grasping product specifications, machinery details, and operational systems quickly.
•Experience: Prior experience in customer service, call center operations, sales support, or e-commerce management is preferred. Experience with customer service, sales, Amazon, eBay, e-commerce, or machinery is a plus

Who We Are Looking For
We are looking for someone who enjoys talking with customers, helping solve problems, following up with interested buyers, and supporting sales.
Our customers come from Amazon.com, eBay.com, our company websites, email, and phone inquiries. Your job is to communicate with these customers, provide support, follow up on their needs, and help connect qualified customers with our sales team.

Contact Information
Email: digitalkiuq@gmail.com
Tel: +855 85 880 589